Project X Placements Hiring for Technical Support Associate (Fresher) at Gurgaon Full Time

ROLES AND RESPONSIBILITIES

• Responsible to provide voice support for data storage drives (Internal/ External/Network Attached Storage)
• Provide support to customers via phone, email, and/or remote access
• Installation and configuration of Storage Devices (DAS and NAS)
• Diagnose and troubleshoot software problems and help customers install applications and programs
• Provide support to customers via phone, email, and/or remote access to give quick answers to simple IT issues.
• Document cases, recommendations, and resolutions clearly in the CRM system and take ownership of the cases escalated from less senior engineers.

JOB DETAILS

• Company: Leading Multinational BPO
• Process: Data storage support
• Post: Technical Support Associate
• Location: Udyog Vihar, Gurugram
• Shift timings: 24×7 Rotational Shifts
• Working Days: 5 Days
• Offs: 2 Days (Rotational)

PERKS & BENEFITS

• Salary: Upto ₹25,000 Monthly (₹30,000 CTC) +₹2000 PLI
• Incentives: Based on Performance
• Both Side Cab Service
• Free Meals
• PF & Medical Benefits

SELECTION CRITERIA

• Undergraduate/Graduate Candidates
• Freshers with good technical awareness
• Candidates with IT/Technical Support experience are highly preferred
• International customer service experience will be considered if the applicant holds good technical knowledge

REQUIRED SKILLS

• Excellent communication skills (verbal and written)
• Must possess good technical knowledge
• Problem-solving and troubleshooting skills

INTERVIEW PROCEDURE

• Round 1 – HR (Telephonic interview)
• Round 2 – AMCAT (General Aptitude Test -Online)
• Round 3 – Ops (Telephonic interview)

Job Types: Full-time, Regular / Permanent, Fresher

Salary: ₹22,000.00 – ₹30,000.00 per month

Benefits:

• Commuter assistance
• Food provided
• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Rotational shift
• US shift

Supplemental pay types:

• Overtime pay
• Performance bonus
• Yearly bonus

Education:

• Higher Secondary(12th Pass) (Preferred)

Shift availability:

• Overnight Shift (Preferred)
• Night Shift (Preferred)