PyjamaHR Hiring for Executive Operations at Pune, Maharashtra, India Full Time

Primary Duties

• Engage with customer departments to meet SLA and KPI standards
• Handle escalated customer inquiries and complaints
• Manage customer inquiries through various channels
• Provide guidance on handling difficult customer situations

Process Improvement

• Review and enhance customer service processes and procedures
• Identify and implement solutions to streamline workflows

Performance Metrics

• Develop and track key performance indicators (KPIs)

Report Preparation

• Prepare various timely reports including On-time, Issue, Short supply, Octroi & Sales Tax summary, Invoices & monthly Sales, Monthly KPI / MIS, Fast track inc. budget/non Budget, Monthly saving, and Trip Report analysis
• Generate reports and analyze data to identify trends and areas for improvement

Cross-Functional Collaboration

• Collaborate with other departments to address customer needs and concerns
• Share customer insights and feedback with relevant teams

Budget Management

• Manage the customer service budget

Quality Assurance

• Implement quality assurance programs
• Conduct regular quality assessments of customer interactions

Compliance

• Ensure team adherence to all relevant regulations and company policies

Training And Development

• Conduct training sessions for team members
• Keep the team updated on product knowledge and service policies

Skills: customer service,training,budget management,kpi