QualStream PVT LTD Hiring for Customer Support Specialist at India Full Time

Title – Customer Support Specialist. (International process/US Process)

Working Days – Monday to Friday

Work Timings – 7pm to 4am

Location – Hyderabad, Telangana (Onsite)

Experience – 1 – 3 years

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator.

Responsibilities:

· Respond to customer queries in a timely and accurate way, via phone, email or chat

· Identify customer needs and help customers use specific features

· Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

· Update our internal databases with information about technical issues and useful discussions with customers

· Monitor customer complaints on social media and reach out to provide assistance

· Share feature requests and effective workarounds with team members

· Inform customers about new features and functionalities

· Follow up with customers to ensure their technical issues are resolved

· Gather customer feedback and share with our Product, Sales and Marketing teams

· Assist in training junior Customer Support Representatives.

Requirements and skills:

· Experience as a Customer Support Specialist or similar CS role

· Familiarity with our industry is a plus

· Experience using help desk software and remote support tools

· Understanding of how CRM systems work

· Excellent communication and problem-solving skills

· Multi-tasking abilities

· Patience when handling tough cases

· Knowledge of Information Technology or rele

Job Type: Full-time

Salary: ₹8,086.00 – ₹45,664.67 per month

Benefits:

• Provident Fund

Schedule:

• Monday to Friday

Ability to commute/relocate:

• somajiguda, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have Customer support experience in US Process/International Process?

Experience:

• total work: 1 year (Preferred)