Quess Corp Limited Hiring for Customer Care Executive at Madgaon Full Time

VI Company

Primary responsibilities of a customer care executive
All customer service executives function with a prime responsibility to build a positive company image and offer dedicated customer satisfaction. Here are the typical duties of a customer service employee:

conducting customer satisfaction surveys to understand what areas of the company’s services need improvements
catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
curating streamlined email and social media communication mediums for offers, updates and much more
dealing with customer issues and churning out an easy-to-follow solution
managing payment and delivery of customer orders
helping customers choose the right product for their requirements and budget
handling customer concerns and complaints in a timely manner
informing customers of upcoming promotions or deals
establishing a positive rapport with all clients and customers in person or via phone
forming reports based on customer satisfaction statistics and helping their team to develop new skills
fixing appointments based on the availability of customers and clients
interacting with customers to ensure they have a desirable and shareable experience
They often pass on customer service data to higher authorities, which leads to significant changes within the customer service department’s response guides and in-house processes.

Job Types: Full-time, Regular / Permanent, Fresher

Salary: From ₹16,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Performance bonus

COVID-19 considerations:
Wear mask

Ability to commute/relocate:

• Margão, Goa: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor’s (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Speak with the employer
+91 7620977428