THE TEAM:
At Quickbase, we believe that exceptional employees are the key not only to our own success, but also to the success of our customers. Our teams are small, diverse, nimble, and highly-empowered to drive Customer Success excellence. Each team owns its own commitments and outcomes. Our employees enjoy interesting challenges, learn fast, and strive to do the best work of their life.
YOU:
As a Technical Partner Manager, you will provide industry expertise and technical insights as the main point of contact for partner accounts. As the keystone of the Partner Solutions Consulting Team, you will drive and own the growth, adoption, and expanded channel sales of Quickbase through partner accounts. You will know the partner’s business and technical architecture needs, know their strategic objectives and initiatives, and understand their operations and key business drivers. You will be an expert and trusted advisor for partners, enabling helping them architect solutions to achieve their customers’ objectives. You will be an indispensable part of the partner team.
You will run partner executive workshops, facilitating key stakeholders and decision makers to strategize the most effective use of Quickbase within their customer base’s larger ecosystem of application platforms, and ensure enterprises gain optimum value from the platform.
You have demonstrated the ability to deliver on strategy in helping build mind share and adoption of the platform across Quickbase’s key business partners and their customers. In addition to a strong business and operations background, you have a technical consultative mindset, always showing high levels of curiosity about customers and their objectives, and leveraging all information sources to drive future conversations.
In this role, You will:
Drive Sales Conversion: Help manage and drive joint engagements between Quickbase Partners and business development teams. Support business development by providing business and technical expertise during the sales cycle.
Develop New Business: Help identify new business opportunities through high-level and in-depth discussions with customers and prospects. Evaluate the needs and personas of key decision makers, and formulate effective strategies to win over those decision makers.
Partner for Success: Work collaboratively with external System Integrator Partners, and internally with Channel Sales, Alliance Managers, Partner Solutions Consultants, Customer Care, Enablement and Learning Services, Product Marketing and Product Management to ensure appropriate business development, with a smooth sales cycle and engagement to realize immediate and increasing business value from continuous growth of the solutions for Partner customers.
Improve the Buyer Journey: Gain a deep understanding of prospective partners and their businesses to tailor presentations and workshops, and refine the engagement process. Develop a keen understanding of customer references, business value, and ROI across functions and industries.
Ensure Best Practices: Work with key partner stakeholders to ensure Quick Base is implemented in the optimal manner within the customer IT landscape for long-term success, addressing all Security, Technical, operational, and policy concerns are addressed.
Enable Customer Success: Drive increased adoption and usage in existing customers by understanding their business drivers, identifying additional use cases and potential buyers, and guiding the evolution of operational excellence at our customers.
To be successful in the role, ideally you will have:
5+ years business management / technical consulting
Experience establishing and nurturing relationships at all partner levels, from C-suite to individual contributors
General working knowledge of ERP solutions, relational databases, SQL, SaaS integration services, and integrating with enterprise software systems
Strong understanding of Cloud based platforms and programming languages such as Java, C#, Python etc.
Strong understanding of API’s
Experience working with large Global System Integrators
Blend of business and technical education, typically MBA with Engineering or Project Management background, Six Sigma / Lean, etc.
Understanding and experience defining and managing to key metrics, including financial targets, industry-standard metrics, and stakeholder KPIs
Added Bonus: Experience building and managing Quickbase applications!
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