Rajdurais EVehicles Private Limited Hiring for Assistant General Manager – Service at Coimbatore, Tamil Nadu Full Time

Rajdurais Ather Coimbatore, requires AGM – Service for taking care of Multiple Service centers located in Coimbatore and Tiruppur. He must be highly organised, result orientated with demonstrated ability to work toward achieving set dealership objectives.

Diploma / BE Graduates with 10-15 years of experience in automobile Service field, excellent presentation and communication skill in English & Tamil, Having multi–languages will be an added advantage flexible in doing responsibilities, Honesty & Integrity, Self- driven in nature, Coordination with other departments, Computer literacy in MS – Office can apply. Preference will be given for those who have experience in Two Wheeler Service filed.

Your specific job responsibilities may include:

Managing and supervising a team of Service Managers, Floor Supervisors and technicians across multiple locations within the region

Developing and implementing service policies and procedures that are aligned with the company’s overall goals and objectives

Establishing performance metrics to measure the effectiveness of the service team across the region

Providing training and coaching to service representatives and technicians to improve their performance and skills

Collaborating with other departments, such as sales and operations, to identify and resolve technical issues affecting customer satisfaction

Ensuring that the service centers across the region are properly equipped and staffed to meet customer demand

Monitoring service metrics and analyzing customer feedback to identify areas for improvement and implementing corrective actions

Developing and managing budgets for the service department across the region

Maintaining up-to-date knowledge of the products and services offered by the company and industry trends

Ensuring compliance with all regulatory requirements and safety standards.

Primary Responsibilities:

Must be provided Monthly Profit & Loss reports for each Service Centers.

Oversee the overall Service operations and ensuring service quality as per Ather defined standards.

Technical support to Shop floor team and Door-Step Servicing Team.

Ensure day-to-day closure of pending payments based on report submitted by billing executive.

Attend workshops and study publications to stay up-to-date with developments in the Ather Service Communications.

Regular communication with Dealer Principle / GM and Ather ASM for status updation.

Monitor Labour / Spares Performance and plan for continuous improvement.

Understand and utilize Ather DMS and other software tools to the best extent to analyse the performance levels of the workshop and plan for improvement.

Warranty Payments & Insurance Payments follow-up.

Secondary Responsibilities:

Regularly Evaluate the performance of service staff in order to acknowledge efficient employees and guide underperforming ones.

PDI / Warranty Management.

Workshop KPI maintenance and analysis for improvement including report to Ather and DP/GM.

General administration of the workshop

Scrapping & Waste Management

Develop and implement new strategies to meet Service KPI as required

Support:

Service Marketing & Promotional Plan

Execution of Ather planned service campaigns and achieving best results.

Crisis and Emergency Management

Guiding subordinates in attending to Major complaints

Oversee the hiring and training of an effective service team

Nominate eligible staff for Ather-organised training programs as per requirements.

Job Type: Full-time

Salary: ₹30,000.00 – ₹35,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Provident Fund

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus
• Yearly bonus

Experience:

• total work: 10 years (Preferred)

Application Deadline: 30/04/2023