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Private Jobs / Private Sector

Ratnakar Bank Hiring for Service Delivery Manager at India Full Time

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Service Delivery Manager – Bhubaneshwar(Job Number: 10112021062327)

Description


Job Description – Service Delivery Manager (SDM)

Responsible for daily operations of a full service branch office covering all aspects viz branch operations, lending, , security and safety in accordance with the Bank’s guidelines.

Review & monitor AOF rejection cases, account closures, overdue FD & FD maturity data and renewals thereof
Scrutinize and verify customer requests, AOFs as per prescribed checklist before dispatching for processing. Informing customers in case of rejections, if any.
Driving key Metrics by :
    Daily checking of common pending folder of the branch and individual employees to ensure that no customer request is pending with the staff along with random drawer audits
Maintaining lowest levels of wait-time through :
    Load balancing among desks
    Regular monitoring of pending tokens through Admin login
    Analysis to understand employee level productivity & Daily roistering
    Leave planning & Training calendar
Ensuring adherence to Corporate Attire policy and Grooming guidelines by all staff members
Compliance & Risk
    Ensure operations, risk control and process adherence at branches
    Branch Audit scores
    SOAX Audit scores
    Fraud prevention
    Ops risk monitoring
    RBI audits, inspections and incognito visits
Branch Profitability
    Maintain optimal cash holding at branch so as to ensure minimal cost of cash holding
    Tracking big ticket opex line items in Branch P&L – Rentals, Electricity, Employees etc and taking corrective action if required
    Ensure timely recovery of interest and service charges
Capability Building & Manpower Management
    Identify training needs
    Inculcate self learning culture among employees

Work Locations:|Bhubaneshwar HIG ? 16, Groundfloor, Sports Emporium Opposite of Pal Heights, Jayadev Vihar Bhubaneswar 751013

Job Posting: Nov 11, 2021 | Unposting Date:|Nov 16, 2021

Job Overview

  • Date Posted:
  • Location:
  • Job Title: Ratnakar Bank Hiring for Service Delivery Manager at India
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