Ratnakar Bank Hiring for Service Delivery Manager at India Full Time

Job Description – Service Delivery Manager (SDM)

Responsible for daily operations of a full service branch office covering all aspects viz branch operations, lending, , security and safety in accordance with the Bank’s guidelines.

Daily checking of common pending folder of the branch and individual employees to ensure that no customer request is pending with the staff along with random drawer audits

Load balancing among desks
Regular monitoring of pending tokens through Admin login
Analysis to understand employee level productivity & Daily roistering
Leave planning & Training calendar

Ensure operations, risk control and process adherence at branches
Branch Audit scores
SOAX Audit scores
Fraud prevention
Ops risk monitoring
RBI audits, inspections and incognito visits

Maintain optimal cash holding at branch so as to ensure minimal cost of cash holding
Tracking big ticket opex line items in Branch P&L – Rentals, Electricity, Employees etc and taking corrective action if required
Ensure timely recovery of interest and service charges

Identify training needs
Inculcate self learning culture among employees