Razorpay Hiring for Analyst – Banking Operations at Bengaluru, Karnataka, India Full Time

As an Analyst, we are looking for a proactive and dynamic candidate who can learn quickly and adapt to the fast paced environment here at Razorpay.

Roles and Responsibilities:

• Resolve Merchant tickets over Freshdesk and calling the merchant.
• Quick turnaround time to answer Merchant queries and maintain the right categorisation of tickets
• Identify and assess Merchant needs to achieve customer satisfaction and deliver quality responses.
• Follow communication procedures and guidelines
• Go the extra mile to engage customers and keep them happy
• Collect and pass feedback to the respective stakeholders bring in impactful solutions
• You will be able to interact with some of the largest new age businesses in the country.

Mandatory Qualifications:

• Minimum qualification – Bachelor’s Degree
• Minimum of 1 year of experience, preferably in the fintech or banking domain.
• Experience in monitoring transactions and ensuring compliance with relevant regulations.
• Strong proficiency in handling both chat and voice processes.
• Excellent communication skills, both written and verbal.
• Ability to multitask and manage time effectively.
• Attention to detail and ability to analyze information accurately.
• Strong problem-solving and decision-making skills.
• Ability to work collaboratively in a team environment.
• Knowledge of industry trends and best practices in fintech or banking.