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Razorpay Hiring for Analyst Customer Sucess at Bangalore Full Time
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About RazorpayIn 2014, what started as India’s first payment gateway built for
Startups is now one of India’s youngest FinTech unicorns with a $3 Bn valuation
and the single best destination for all things payments and business banking.
Razorpay offers an integrated platform for all things payments and business
banking, helping millions of small and big businesses simplify and accelerate
every aspect of their financial journey.Today, Razorpay is a 1400 fun bunch of
spirited, analytical, and ambitious folks building the first-of-its-kind
technologies for the fintech ecosystem. We are a bunch of hungry mavericks here
to empower 10Mn businesses in their digital transformation and enhance the
payment experience of over 500 million end consumers in the next twelve months.
And we are just getting started, Would you want to join this club of thinkers,
innovators, dreamers, and challengers?
Startups is now one of India’s youngest FinTech unicorns with a $3 Bn valuation
and the single best destination for all things payments and business banking.
Razorpay offers an integrated platform for all things payments and business
banking, helping millions of small and big businesses simplify and accelerate
every aspect of their financial journey.Today, Razorpay is a 1400 fun bunch of
spirited, analytical, and ambitious folks building the first-of-its-kind
technologies for the fintech ecosystem. We are a bunch of hungry mavericks here
to empower 10Mn businesses in their digital transformation and enhance the
payment experience of over 500 million end consumers in the next twelve months.
And we are just getting started, Would you want to join this club of thinkers,
innovators, dreamers, and challengers?
Roles and responsibilities:
- Resolve business cases raised by the account managers
- Quick turnaround time to resolve and maintain the right categorization
- Follow compliance procedures and guidelines
- Go the extra mile to resolve account managers issues
- Collect and pass feedback to the respective stakeholders bring in impactful
solutions
- You will be able to interact with some of the largest new age businesses in
the country including E-commerce, Travel, that we support.
Desired Skills and Experience:
- 1-2years of experience in any sector apart from non corporate industries
- Knowledge about a CRM
- Interpersonal skills – Friendly and pleasant demeanor over phone and email
- Communication skills – Exceptional verbal and written communication
- Listening skills – Understand, anticipate and resolve customer inquiries
and issues in a friendly, helpful manner
- Attention to detail and accuracy – Excellent organizational skills and
multitasking skills
- Take initiatives – Quickly and thoroughly solve customer problems when
deliveries, transactions or experience do not go 100% as planned.