Razorpay Hiring for Associate Account Manager at Bangalore Full Time

Job Role: Associate/Senior Associate-

Mid Market Farming Roles and Responsibilities * Manage all post-sales interactions with customers through strong relationshipbuilding, product knowledge, planning and execution * Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs * Increase customer satisfaction by addressing challenges they are facing with respect to our product, understanding their domain and sharing inputs to use the product. * Deliver a proactive customer contact strategy including project plans to drive deployment, change management and product adoption. * Deliver continuous and routine communication with customers to develop manageable action plans to further and enhance our customer partnerships. * Be the single point of contact for our Customers and Act as an escalation point to drive resolution in a timely, proactive manner. * Manage customer expectations and develop a strong understanding and acceptance of our Value Proposition and Customer ROI. * Work closely with Product and Engineering on identification and tracking of enhancement requests and bugs. * Be the customer’s advocate for feedback and changes into the functional areas they impact. * Function as the voice of the customer and provide internal feedback on how we can better serve our business and customers. * Track accounts to identify churn risk and work proactively to eliminate that risk.

Desired Skills and Experience *

1 – 5 years of Account Management & Customer engagement experience required. * Proven experience in a customer facing roles.

Should have worked with customers in managing customer requirements, delivering, and deploying a software solution, technical issue resolution and escalation management at both the business owner and executive levels. * Strong communication skills and technical aptitude * Should be able to engage with the customer in a technical discussion to understand the issues the customers are facing and provide solutions. * Organized and reliable; able to work independently with little direction when necessary. The ideal candidate is a hands-on and results-oriented person with strong communication and problem-solving skills.

Job Types: Full-time, Regular / Permanent

Salary: ₹845,736.00 per year

Benefits:

• Cell phone reimbursement
• Food allowance
• Health insurance
• Leave encashment
• Life insurance
• Paid sick time

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Education:

• Bachelor’s (Preferred)

Experience:

• key account Manager: 1 year (Preferred)