Razorpay Hiring for Junior Analyst at Bangalore Full Time

The Role –

• Manage all post-sales interactions with customers through strong relationship-building, product knowledge, planning and execution.
• Deliver a proactive customer contact strategy including project plans to drive deployment, change management and product adoption.
• Be the single point of contact for our Customers and Act as an escalation point to drive resolution in a timely, proactive manner.

Roles & Responsibilities –

• Manage all post-sales interactions with customers through strong relationship-building, product knowledge, planning and execution
• Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs
• Increase customer satisfaction by addressing challenges they are facing with respect to our product, understanding their domain and sharing inputs to use the product.
• Deliver a proactive customer contact strategy including project plans to drive deployment, change management and product adoption.
• Deliver continuous and routine communication with customers to develop manageable action plans to further and enhance our customer partnerships
• Be the single point of contact for our Customers and Act as an escalation point to drive resolution in a timely, proactive manner.
• Manage customer expectations and develop a strong understanding and acceptance of our Value Proposition and Customer ROI
• Work closely with Product and Engineering on identification and tracking of enhancement requests and bugs
• Be the customer’s advocate for feedback and changes into the functional areas they impact
• Function as the voice of the customer and provide internal feedback on how we can better serve our business and customers
• Track accounts to identify churn risk and work proactively to eliminate that risk

Mandatory Qualifications –

• Customer engagement required for 6 to 12 months
• Proven experience in a customer facing roles. Should have worked with customers in managing customer requirements, delivering and deploying a software solution, technical issue resolution and escalation management at both the business owner and executive levels.
• Strong communication skills and technical aptitude
• Should be able to engage with the customer in a technical discussion to understand the issues the customers are facing and provide solutions.
• Organised and reliable able to work independently with little direction when necessary.
• The ideal candidate is a hands-on and results-oriented person with strong communication and problem-solving skills.

Job Types: Full-time, Regular / Permanent

Salary: Up to ₹46,576.52 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Monday to Friday
• Morning shift

Experience:

• B2B Customer relationship management: 1 year (Required)
• Escalation Management: 1 year (Required)