REBEL FOODS Hiring for Sr. Ux Researcher at India, India Full Time

Job Description

Multiple locations

Department
Design & Research – Product
Job posted on
Apr 7, 2022
Employment type
Permanent
Experience range
3 years – 6 years

About Us World’s leading consumer companies are all internet / technology / new age companies – Amazon (retail), Airbnb / Oyo (Hospitality), Priceline (travel), Netflix / Spotify (Entertainment). The only sector, where traditional companies are still the largest ones is restaurantsMcDonald’s market cap is 130 BN USD. With Food Delivery growing exponentially worldwide, there is an opportunity to build the world’s most valuable restaurant company on the internet, superfast. We have the formula to be that company. Today, we can safely say Rebel is the world’s largest delivery only / internet restaurant company, and by a wide margin. It’s still Day 1, but we know we are onto something very, very big. We have a once-in-a-lifetime opportunity to change a 500-year-old industry.
Our Portfolio of Products We have around 30+ Products across B2C and B2B built in last 9 years which include “Eat Sure” (app & web), Driver app, CRM tools, Kitchen operating systems, Dashboard and reporting systems, Material management systems, Marketplace systems, learning management systems, and the list goes on…. This has enabled us to tackle the massive complexity of multi-brand operations across geographies while keeping all parts of the business dexterous, optimized and doing things “first in the world” to achieve a unique, delightful and memorable experience every time.
Know more:
Sr. UX Researcher About the role: We are looking for a Sr. UX Researcher with 3-5 years of experience in UX/User research, who would be responsible for conducting user research studies end to end to uncover and understand user behavior w.r.t food-tech/ delivery space and Rebel- B2C and B2B products. Key Responsibilities

• Uncover user behaviors, needs, delighters/pain points for existing and new products across Rebel B2C and B2B eco-system by conducting primary research such as usability testing, field studies, depth-interviews, diary studies, ethnography, surveys, etc.
• Collaborate with designers, product managers, engineers to identify, prioritize research topics.
• Plan and recommend methodologies that are best suited to meet the research objectives and scope for both generative (exploratory) and evaluative (usability testing) studies.
• Create detailed study plans and execute the study end to end.
• Design all research material including research proposals, screener document to identify right set of participants, managing recruitments, preparing discussion guides to facilitate the research sessions.
• Moderate research sessions and analyze data to identify patterns and uncover meaningful and actionable insights.
• Make interesting findings report with rich insights and recommendations. Should be able to communicate the findings with confidence and clear articulation to team members & leaders.
• Work with external vendors and brief the agency, check participant recruitments, schedule interviews, etc., if required.

Desired Skills & Experience

• 3-5 years of user/ UX research experience
• Experience with qualitative methodologies- Generative and Evaluative studies
• Well versed with research methodologies like usability testing, in-depth interviews, contextual enquiries, concept testing, Focus group discussions, ethnography studies, iterative prototype testing, surveys, etc. Ability to build user personas, journey maps, etc.
• Should be able to conduct interviews/ studies in a remote set-up.
• Experience working hands-on and managing projects end to end. Ability to create research documents individually like proposals, discussion guides, reports and presentations.
• Excellent written, verbal communications, storytelling, and documentation skills. Should be able to clearly articulate insights with stakeholders.
• Ability to collaborate and work constructively with partner teams.
• Experience with remote testing tools like User zoom, user testing, lookback, etc., and other analysis tools like dovetail, etc. (nice to have)
• Experience/ Working Knowledge of qualitative methods (nice to have)
• Experience conducting research in B2B domain or for B2B products. (nice to have)

We need someone who is Empathetic- Keen to understand user behaviors, motivations Passionate about User-Centric Design: Dedicated to the cause of creating a high-quality usercentered experience. Curious to Learn: Keeps up with the latest in the world of user/UX research. Open to learning & improvement. And is an expert in Creating user stories: Uncovering insights and creating rich user stories to build delightful customer experiences Rebel Culture Finally, but most importantly, Rebel is not a usual workplace. The following slides will give you a sense of our culture, how Rebel conducts itself and who will fit into the company. Please go through it before you make up your mind. It’s not everyone’s cup of tea.
Office Locations Head Office: Mumbai, Maharashtra Regional Offices: Gurgaon and Bangalore Contact Us If you find this interesting, we should meet Please reach out to Niharika Prasad (niharika.prasad@rebelfoods.com)- Manager HR