RedHat Hiring for Senior Technical Writer at Pune, India Full Time

Job summary

The Red Hat Customer Content Services team is looking for a Senior Technical Writer to join our team of passionate open source content developers in Pune, India. In this role, you will be the voice of Red Hat’s technical authority, creating content that helps customers achieve their business and technical goals with Red Hat’s offerings. You will collaborate with content strategists, product managers, product engineers, support engineers, and other stakeholders to understand the customer’s perspective and create effective content solutions.

Primary job responsibilities

• Work closely with content strategists, engineering project teams, and other stakeholders to create and maintain high-quality content for Red Hat’s offerings and solutions

• Engage and collaborate with the closed loop customer feedback program to address content gaps, act on direct customer feedback, and promote continuous improvement on the documentation experience

• Keep up-to-date with product changes, customer use cases, and support issues by integrating with specialty teams from Global Support Services team

• Effectively manage documentation projects and deliver effective customer-focused documentation

• Master the use of our internal documentation toolchain, including the publishing platform and issue tracking tools

Required skills

• Bachelor’s degree, preferably in IT, computer science, or an arts or language field

• Fluent verbal and written language skills in English

• Familiarity with and knowledge of Red Hat’s offerings or related industry offerings like Linux, middleware, storage, cloud, or virtualization technologies

• Ability to read, write, and compile technical documents, including feature descriptions, customer use cases, and release notes

• Communication skills in establishing and maintaining communication with subject matter experts and other project team members

About Red Hat

Red Hat (https://www.redhat.com/) is the world’s leading provider of enterpriseopen source (https://www.redhat.com/en/about/open-source) software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Posting Location : Location IN-Pune

Posting date 18 hours ago (10/6/2021 6:25 AM)

Job ID 90061

Workday ID R-016529