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Private Jobs / Private Sector
RedOrange North America Hiring for Customer Relationship Executive at Thiruvananthapuram (Trivandrum), Kerala Full Time
Red Orange is a global full-service government contracting company. We have international offices held in Australia, Canada, India, Middle East and the United Kingdom. Our headquarters is based at Philadelphia, PA. Serving the North and South American markets. A majority of our work is done through partnering with commercial companies to provide services and goods to the U.S. Federal government.
Red Orange is an in-house solutions firm for government contracting. Our core competencies include providing goods and services to the Federal Government at the most cost-effective prices and providing unmatched customer service to ensure each request is fulfilled as expected. With that being said, our procurement team handles each contract through the full bidding cycle.
Company Website: www.redorange.com
Job Description:
Summary of Job
Customer experience executive is responsible for managing client relationships and ensuring customer satisfaction. He/she needs to collaborate with internal teams to resolve customer issues and identify areas for improvement, also monitor customer feedback and implement strategies to enhance overall customer experience.
MAIN DUTIES AND RESPONSIBILITIES:
(Key Results areas)
Monitor the orders from Sales Order stage till invoicing.
Liaise with Sourcing team and Operations for on-time purchase and dispatch.
Handle the customer queries and follow ups.
Timely shipping alerts and POD alerts to clients
Make sure the delivery deadlines are met.
Handle all post-delivery issues and resolve the issues.
Maintain the delivery against order records.
JOB CONTEXT :
The operating job environment will have the following characteristics:
Unflinching customer centricity.
Strong judgment and decision-making skills.
Thorough knowledge of sourcing methods and procedures.
Ability to establish and maintain effective working relationships.
Highly committed, commercially focused and fast moving with intensive working days.
Result oriented, ethical, working tirelessly to meet organizations mission and vision.
Self managed teams and personal commitment to be result oriented.
Thorough knowledge of a variety of products and materials, the best sources, and appropriate prices for sourcing such goods
Functional Area:
Supply Chain Mgmt / Distribution / Inventory
JOB REQUIREMENTS:
(Knowledge, skills, experience)
Skills/competencies
2-3 + years of Customer service experience in Logistics business.
Preference will be given to candidate who has sourcing /procurement experience in Supply chain field.
Knowledge of export import procedures of logistics business.
Knowledge of logistics terminologies.
Excellent interpersonal, organizational, communication, analytical and basic numeric skills
Working knowledge of Microsoft Word, Excel, Outlook (or equivalent software packages).
Experience:
3 – 5 years
Qualification:
Any Graduate