Log In
Sign Up
Private Jobs / Private Sector
Refteck Solutions Hiring for Customer Service at New Delhi Full Time
br{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]>
Answering phones from customers professionally and responding to customer inquiries and complaints.
· Researching required information using available resources.
· Handling and resolving customer complaints regarding product sales to customer service problems.
· Identifying, escalating priority issues and reporting to the high-level management.
· Routing inbound calls to the appropriate resources.
· Following up complicated customer calls where required.
· Completing call notes and call reports as necessary and updating them in the CRM.
· Obtaining and evaluating all relevant data to handle complaints and inquiries.
· Recording details of comments, inquiries, complaints, and actions taken.
Job Types: Full-time, Fresher
Schedule:
- Morning shift
Education:
- Secondary(10th Pass) (Preferred)