Relaxo Footwears Hiring for Retail Outlet Incharge at India Full Time

Retail

Work Location:
Retail Outlets

Assistant Officer/Officer

Travel Required:
Yes

Cluster Incharge

Reported by:
Customer Care Assistant (CCA)

Helpers

Cluster Incharge

Minimum Job Requirements

Graduate

2 – 5 yrs. of Retail outlet experience in footwear

Purpose of the Position (Job Summary)

This position is responsible for the P&L of a Retail Outlet. He/She is accountable for achieving the target, maintaining stocks, cash transaction, and settlement of all claims and complaints. He/She provides direction and leadership to the outlet staff.

Key Roles and Responsibilities

Responsible for achieving sales target

Responsible for managing complete store operations including roll out of product promotion schemes

Responsible for managing all cash transactions at the outlet. (sale & deposit in bank should be reconciled)

Responsible for proper cost control (keeping a check on daily expenses at outlet)

Address customer needs & advice on right products

Ensuring settlement of warranty claim of the customers

Attending to the dispatch related queries of the customers

Monitoring performance of CCA and Helpers to ensure that all the customers are attended properly

Ensuring staff reports on time and maintains grooming standards issues by the Company

Ensure continuous learning & development of team through trainings, feedback, etc.

Periodical checking of inventory in the outlet

Maintaining ledger for material incoming to and out going from outlet and ensuring proper rotation of stock

Handling all opening & day end processes of the store

Responsible for proper display & hygiene at store.

Responsible for generation of Daily sales report, cash report, monthly closing report etc.

Ensuring roll out of company issued guidelines like VM etc.

Receipt & dispatch of sales promotional material like samples, gifts & stationary etc.

Competencies

Technical/Functional

Behavioral

Selling skill

Basic computer skills

Analytical skills

Product Knowledge

Managerial ability

Customer Focus

Collaboration

Result Orientation

Adaptability

Key Result Areas

Quantitative

Qualitative

Sales Achievement (Achievement against Targets.

Growth Value (Growth Against Last Year Respective Month)

Audit Report

Liquidation

Electrical Expense Control

Improve Adherence to key sales process.

Customer Service

Key Stakeholder Management