Reliance Retail Hiring for Showroom Manager – Reliance Jewels at Ambala, Haryana, India Full Time

• Ambala
• Mathura
• Jhansi
• Moradabad

Job Purpose

Managing Showroom Operations effectively.

Key Responsibilities

• Plan retail KPIs for achieving AOP
• Overlook achievement of GSS number and value targets, driving through store team
• Monitor overall store operations, including sales, staffing, training, inventory

management, store upkeep, and controlling costs.

• Customer Management & focus on enhancing the customer experience at stores to

improve satisfaction and loyalty

• Implementing SOPs for VM/ Marketing at stores.
• Lead and manage the team effectively to ensure alignment with business objectives

and high performance.

• Ability to handle and resolve conflicts in a constructive manner.
• Building culture of trust, integrity and respect in stores
• Develop & provide opportunities to store employees through various step-up programs
• Develop functional capabilities in employees through appropriate training interventions
• Adaption of driving sales through omni channel
• TAT to be followed for customer complaints
• Ensuring availability of manpower for planned training programs

Key Performance Indicators

• % Walkin Target
• Improve Diamond & Silver share in store
• % conversion
• Increase ABV
• Mystery audit score

Functional Competencies

• Showroom Operations Effectiveness
• Customer Orientation
• Planning & Organizing

Behavioral Competencies

• Nurturing
• Result Orientation
• Growth Mindset