Reqpro Services Inc Hiring for Customer Service Advisor at Chandigarh Full Time

Customer Service Representative Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Job Types: Full-time, Fresher

Pay: ₹250,000.00 – ₹300,000.00 per year

Benefits:

• Paid sick time
• Work from home

Schedule:

• Rotational shift
• US shift
• Weekend availability

Supplemental Pay:

• Overtime pay
• Quarterly bonus
• Shift allowance

Education:

• Bachelor’s (Required)

Language:

• English (Required)
• Hindi (Required)

Shift availability:

• Overnight Shift (Required)
• Night Shift (Required)

Work Remotely:

• No