ResourceDekho Hiring for Product Support Engineer (Work from home) at Indore Full Time

requirements and skills

• Can work on email support and reduce the response time of existing process.
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Linux & Postman.
• Familiar with APIs.
• Fluent English language skills, as the position requires communication with customers in English.
• Strong Excel skills, as the candidate will likely be required to work with spreadsheets and data analysis.
• Troubleshooting skills, as the candidate will be responsible for resolving technical issues.
• Proficiency with Microsoft Office, as the candidate will need to use various Office applications in their work.
• Email and documentation proficiency, as the candidate will likely be required to communicate with customers and colleagues via email and create documentation for troubleshooting and other tasks.
• Experience with remote support and remote access tools, as the candidate will likely need to provide remote assistance to customers and colleagues.
• Knowledge of common operating systems, as the candidate will need to be able to troubleshoot and resolve issues.

Note :- Must have own laptop and ready to work in rotational shift.

Job Type: Full-time

Salary: ₹15,000.00 – ₹22,000.00 per month

Benefits:

• Flexible schedule
• Work from home

Shift:

• Day shift
• Fixed shift

COVID-19 considerations:
work from home

Application Question(s):

• Do you have knowledge about API’s?

Shift availability:

• Night Shift (Preferred)
• Overnight Shift (Preferred)