RFPIO Inc. Hiring for Customer Support Specialist at Coimbatore (Tamil Nadu), Full Time

Job Description

Essential Functions:
Respond to incoming support requests in a knowledgeable and articulate manner
Create, track, and update support tickets using the Customer Service portal
Learn RFPIO software and RFP response process
Provide ad hoc software support for customers on a wide variety of technical issues
Diagnose and solve customer problems
Confirm, reproduce, and escalate potential product defects with proper documentation
Remain up-to-date with RFPIOs latest product releases
Other Duties:
Attend and participate in weekly customer success meetings
Work closely with other teams
Other duties as assigned
Experience:
2 years technical support, customer service experience or other relevant experience
Associates or Bachelors degree preferred
Experienced with Microsoft Office
Experience with Zendesk or other Customer Service software a plus
Knowledge & Skills:
Excellent verbal and written communication skills
Problem-solving and critical thinking skills are essential
Adaptable and flexible
Must be a team player with a positive attitude
Ability to remain organized while multi-tasking
Eagerness to learn
Education: Any Graduate
Industry: IT-Hardware/Networking, Telecom

Skills Required