Ripple DME Hiring for Sales Call Quality Manager at Allahabad Full Time

We are looking for a Sales Call Quality Manager to monitor and evaluate the quality of our sales calls, identify areas for improvement, and develop strategies to improve our sales team’s performance. The ideal candidate will have experience in sales and call center operations, excellent analytical and communication skills, and a passion for improving sales processes.

Responsibilities:

• Monitor and evaluate sales calls to ensure compliance with company policies and procedures
• Identify areas for improvement in the sales process and develop strategies to improve sales team performance
• Provide feedback and coaching to sales representatives to improve their performance and achieve sales targets
• Develop and implement call quality monitoring programs to ensure high levels of customer satisfaction and sales effectiveness
• Analyze call data and identify trends and patterns to improve sales performance
• Collaborate with sales management to identify training needs and develop training programs to improve sales team performance
• Prepare and present reports on call quality, sales performance, and training effectiveness to senior management
• Develop and maintain a quality assurance program to ensure consistency and accuracy in sales calls

Requirements:

• Proven experience in sales and call center operations
• Excellent analytical and communication skills
• Strong attention to detail and ability to multitask
• Excellent coaching and feedback skills
• Familiarity with call monitoring software and customer relationship management (CRM) systems
• Bachelor’s degree in business, marketing, or a related field

Salary: Salary will be commensurate with experience and qualifications.

If you are a results-driven sales professional with a passion for improving sales processes and customer satisfaction, please apply today!

Job Types: Full-time, Regular / Permanent

Salary: ₹20,000.00 – ₹25,000.00 per month

Schedule:

• Fixed shift
• Monday to Friday
• Night shift
• US shift

Ability to commute/relocate:

• Allahabad, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• total work: 2 years (Preferred)

Speak with the employer
+91 7068899682