River Bourne Centre Hiring for Customer Service Manager at Eranakulam Full Time

Customer Experience Manager

We are looking for a customer experience executive to manage the customers and provide excellent customer service. Predominantly. you will help increase profitability, boost customer engagement, and turn our café into a favorite local spot. You will be performing timely, attentive, upbeat service to the customers, and making sure their needs are met in a manner that reflects positively on the company’s reputation and recurring business.

Responsibilities

• Manage and execute predefined day-to-day operations.
• Maintain updated customer records on a daily, weekly, and monthly basis.
• Interact with existing and new customers to understand their experiences and preferences.
• Plan and perform the best ways to resolve issues with customers and deliver excellent customer service.
• Advise staff on how to follow the best practices to enhance customer experience.
• Ensure all café areas are clean and tidy.
• Nurture friendly relationships with customers to increase loyalty and boost our reputation.
• Set reasonable customer satisfaction goals and work with the team to meet them on a consistent basis.
• Oversee our customer service department and manage CRM/customer data base.

Requirements

• Work experience as a customer service professional
• Excellent customer service attitude
• Bachelor’s Degree or diploma or Post Graduation
• Good management skills
• Availability to work within opening hours (including weekends and holidays)
• Excellent communication skills with the ability to manage the customers and motivate the team.
• Additional certification or experience inhospitality is a plus.

Job Type: Full-time

Salary: ₹20,000.00 – ₹30,000.00 per month

Schedule:

• Day shift

Experience:

• total work: 1 year (Preferred)
• Hospitality management: 1 year (Preferred)
• Marketing: 1 year (Preferred)

Work Remotely:

• No