RM Hiring for Application Support at India Full Time

Key Responsibilities:

• Responsible for response and resolution of all support tickets within the agreed SLAs.

• Responsible for creating and updating support documentations.

• Analysis, problem solving and troubleshooting capability.

• Evaluate, prioritize, and provide technical support for incoming requests via tickets.

• Update, Follow-up and close service requests as per the process and within the agreed SLAs.

• Escalation of problems or high impact incidents to the most appropriate team member.

• Work closely with other internal teams to ensure end – to – end resolution of customer issues.

• Coordinate with stakeholders and make sure support is received whenever required.

Minimum Qualification and Experience:

• 2-4 years of experience as an Application Support Engineer.

Mandatory Skills:

• Should have knowledge in SQL Server and C# .net.

• Should have experience in debugging .net web applications.

• Should have Problem solving and troubleshooting capabilities.

• Flexibility – Should be ready to work in UK hours.

• Drive for results within targeted deadlines.

• Capabilities for Problem determination, workaround resolution, root cause analysis.

• Ability to work both independently and as part of a team.

• Excellent customer service skills – Providing a high level of service to our customers and adhering to our SLAs and follow ups till completion.

• Managing cases, requests and enhancements as per our process.

Desired Skills:

• Knowledge in VB and debugging VB applications.

• Basic Knowledge in Azure Cloud platform.

• Ability to understand the logic flow of programming through reading C#, SQL or XSLT content.

• Identify potential issues, anticipate and address it.

• Maintain productive relationship with key stakeholders.

• Should have good observation and analyze skills in relation to issues.

Competency Requirement:

• Excellent communication skills, both written and verbal.

• Should be a quick learner with an eye for detail.

• Good planning, organizing & time management skills.

• Should be a very good team player with good interpersonal skills.

• Providing assistance and cover for other team members where required.

ID: 2022-1119

External Company Name: RM Education Limited

External Company URL: careers-rmeducation.icims.com

Post End Date: 30/11/2022

Overview:

Key Responsibilities:

• Responsible for response and resolution of all support tickets within the agreed SLAs.

• Responsible for creating and updating support documentations.

• Analysis, problem solving and troubleshooting capability.

• Evaluate, prioritize, and provide technical support for incoming requests via tickets.

• Update, Follow-up and close service requests as per the process and within the agreed SLAs.

• Escalation of problems or high impact incidents to the most appropriate team member.

• Work closely with other internal teams to ensure end – to – end resolution of customer issues.

• Coordinate with stakeholders and make sure support is received whenever required.

Minimum Qualification and Experience:

• 2-4 years of experience as an Application Support Engineer.

Mandatory Skills:

• Should have knowledge in SQL Server and C# .net.

• Should have experience in debugging .net web applications.

• Should have Problem solving and troubleshooting capabilities.

• Flexibility – Should be ready to work in UK hours.

• Drive for results within targeted deadlines.

• Capabilities for Problem determination, workaround resolution, root cause analysis.

• Ability to work both independently and as part of a team.

• Excellent customer service skills – Providing a high level of service to our customers and adhering to our SLAs and follow ups till completion.

• Managing cases, requests and enhancements as per our process.

Desired Skills:

• Knowledge in VB and debugging VB applications.

• Basic Knowledge in Azure Cloud platform.

• Ability to understand the logic flow of programming through reading C#, SQL or XSLT content.

• Identify potential issues, anticipate and address it.

• Maintain productive relationship with key stakeholders.

• Should have good observation and analyze skills in relation to issues.

Competency Requirement:

• Excellent communication skills, both written and verbal.

• Should be a quick learner with an eye for detail.

• Good planning, organizing & time management skills.

• Should be a very good team player with good interpersonal skills.

• Providing assistance and cover for other team members where required.