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Private Jobs / Private Sector
Royal Enfield Hiring for Deputy Manager – Uptime Center at Chennai, Tamil Nadu Full Time
Full Job Description
Job Requirements
Position title
Uptime Center
Reports to
Manager – Uptime Center
Job grade
Deputy Manager
Location
Chennai
Job Purpose
To support the command center with knowledge of telematics, telematics support system and connected vehicles with experience in service industry along with basic administrative tasks including speaking to various team representatives and cross-functional teams.
Key Responsibilities
Provide technical guidance and ensure the end to end resolution as per Service Level Agreement (SLA)
Responsible for testing and monitoring of new connectivity features of an end product
Monitor remote alerts in customer vehicles and ensure closure of complaints
Utilize the ticket management system effectively to capture the error code alerts and rectify as per SLA
Create a management report as per SLA
Manage live data monitoring through system
Engage and communicate with the organization’s IT team
Offer insight to the company’s managers when implementing telematics
Provide guidance and solutions when faced with peculiar complaints related to telematics
Work Experience
Education
Bachelors / Diploma in Engineering (Mechanical / Automobile)
Experience
5 to 10 years of experience in Aftermarket Sales (Automobile industry)