Royal Enfield Manesar Hiring for Sales Manager in Royal Enfield at India Full Time

The sales manager leads the front-end team of consultants, manages sales and owns the retail target. He is responsible for team development and coaching. He ensures that every customer receives an excellent in-store experience. He is responsible for complaint closure in coordination with CRE and CRM.

Primary Responsibilities

Ø Leadership and Team Management

o Develop and maintain a well-informed and motivated sales team by ensuring product and riding knowledge

o Manage allocation of team targets to KPIs within the sales team on monthly basis with Dealer Principal and ASM – and review it periodically

o Conduct daily morning huddle (with Sales Consultants) to review sales pipeline, and track progress towards monthly targets

o Drive efforts to ensure high degree of DMS and LMS adoption within the team through accurate and timely updates (leads, test drives, training updates, assessments, etc.)

o Ensure adherence to mandatory training

Ø Vehicle Sales

o Accountable for planning the monthly, weekly, daily targets of team

o Daily planning and review of the sales team basis existing pipeline for follow-up and targets

o Drive efforts at individual sales consultant’s level to ensure sales and Apparel / Accessories target achievement

o Showcase strong customer orientation to ensure that the customer has a memorable and delightful brand experience through the sales process, right from first contact to final vehicle delivery

o Resolving issues related to vehicle delivery in liaison with the delivery team

o Conducting lost order analysis and taking corrective actions

Ø Complaint Management

o Actively resolve customer grievances within SLA and take follow up action to prevent recurrence as per guidance of CRM

o Responsible for CSAT score target achievement for the team

Ø Additional Business Generation

o Ensures active participation of his team in RE marketing events to proactively establish and maintain contact with prospective customers

Ø Process Adherence

o Take ownership of the sales process adherence by his/her team as prescribed by RECODE

o Help Delivery Manager in tracking and monitoring inventory of bikes

o Ensure smooth RTO and sales deliveries within prescribed timelines

Recruitment profile

Ø Educational Qualifications: Graduate, Engineering/Management preferred

Ø Industry: Auto [4 wheeler preferred], Banking, Insurance, Retail, Communication

Ø Minimum experience: 5 years, at least 2 years as an auto sales executive

Ø Profile: extensive experience in managing and leading a team, strong focus on customer experience management, adherence to processes and norms

Ø Passions/ Interests: Passionate about brand Royal Enfield and motorcycling, owns/ rides one himself, interested in travelling and exploring

Ø Competencies:

o People Management & Leadership

o Customer Relationship Management

o Selling Skills and Market Knowledge

o Product Knowledge / Brand Insights

o Analytical Skills

KPIs:

Ø Customer

o Top 2% In Moment Survey Feedback Rating – TR and Delivery separately

o # complaints per 100 retail

Ø Business

o Enquiry TR Conversion %

o Retail Target vs Achievement

o Gear sale per delivery

o MCA sale per delivery

Ø Enabler / Operational

o LMS adoption

Job Type: Full-time

Salary: ₹20,000.00 – ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Leave encashment
• Provident Fund

Schedule:

• Morning shift

Supplemental pay types:

• Commission pay