RS Consultants Hiring for Customer Support Manager at Raipur Full Time

Job description
.Coordinate Customer Service Team
. Provide Director Customer Support
. Review and Resolve Escalation
. Evaluate Team Members
. Support Process Improvement
. Train New Hires
. Manage large amount of incoming emails,calls and chat queries
. Develop an amicable customer relationship/experience
. Identify and access customer’s needs to achieve satisfaction
. Build sustainable relationships and trust with customer account through open and interactive communication
. Provide accurate, valid and complete information by using the right methods/tools
. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
. Follow communication procedures, guidelines and policies
. Take the extra mile to engage customers

Skills and Competencies
1. Team leadership- Should be able to manage teams that can range from a few people to large department, so effective team coordination and organization skills are vital.
2. Performance evaluation- Should also have some experience with employee evaluations to successfully manage their team’s growth and performance
3. Conflict resolution- Must quickly and effectively resolve customer issues, particularly when a custom is unhappy with the company’s product or service.
4. Problem-solving skills- Needs to access the situation when a customer calls or emails and rapidly arrive at a resolution.
5. Communication skills- Excellent fluency in written and verbal communication when interacting with customers and directing team members.

Job Type: Full-time

Salary: ₹20,000.00 – ₹30,000.00 per month

Benefits:

• Cell phone reimbursement

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Raipur, Raipur – 492009, Chhattisgarh: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 4 years (Preferred)

Speak with the employer
+91 9111101047