Saaha HR Solutions Hiring for Customer Support ||Voice Process ||Hospital Process||Gurgaon Rajiv Chauk. at Gurgaon Full Time

Customer Support Voice Process || No target || Work life balance (Only Graduates Can Apply, Max age require- 32 Yrs) || Near Guragon Rajiv Chauk.

Urgent requirement of Customer Support for domestic process (WFO) – in Near Gurgaon Rajiv Chauk with one of the leading hospital in operation control center (Domestic BPO/Contact Center). Experience 0- 6 Years with Excellent communication and written skills.

Job Purpose:
* To ensure seamless Service Delivery and Customer Satisfaction.

Key Responsibility: –
* Managing doctor appointments.
* Handling customer complaints and follow-ups.
* Handling calls – both inbound and outbound.
* Having knowledge of emergency codes to manage emergencies.
* Tracking and making recommendations for enhancing customer experience in the hospital.
* Helping in general hospital operations.
* Any other ad hoc duties related to hospital operations assigned by supervisor.

Desired Skills:
* Good communication skills – both verbal and written.
* Great interpersonal skills and team work ability.
* Good analytical skills and quick thinking .
* Dedication and passion to meet and exceed customer expectations – both internal and external.
* Positive, pro-active, motivated with “can-do” attitude.

Technical Skills:
* Should have knowledge to work on Computer.
* Good communication skills – both verbal and written

Environment:
* Work life balance. Transparency.

Job Type: Full-time

Salary: ₹252,000.00 – ₹360,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Evening shift
• Morning shift
• Night shift
• Rotational shift