Sage Publications Hiring for Customer Service at India Full Time

Job Purpose

The Customer Service Representative is responsible for providing excellent customer service including quickly and efficiently processing subscription and Book/Journal orders and claims and providing timely and accurate information to customer inquiries. The CSR is expected to process electronic orders and to be fully proficient in the mail batching processes.

Key Accountabilities

• Process orders and capture data in the database
• Knowledge of all relevant business applications
• Any other operational customer service tasks assigned
• Ticket management/query handling via Fresh Desk with customer satisfaction
• Handling phone calls
• Actions the proper procedures to resolve customer issues
• Maintaining the SLA of process
• Prepare daily productivity report of the work done
• Maintaining reports and keeping process documentation updated
• Executing SAGE Lean principle
• Support work in the other vertical too (cross functioning) during lean time

Job Types: Full-time, Regular / Permanent

Salary: ₹240,000.00 – ₹264,000.00 per year

Schedule:

• Monday to Friday

Supplemental pay types:

• Yearly bonus

Ability to commute/relocate:

• Dehra Dun, Uttarakhand: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor’s (Required)

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Speak with the employer
+91 7500072227