Sahyadri Motors Pvt. Ltd (Swargate) Hiring for Customer Executive at Swargate, Pune, Maharashtra Full Time

KEY PURPOSE: –

Primary role of an Customer Relationship Executive in a service-marketing role is to increase job inflow into the workshop.

There are 3 types of ICRE:

• CRE- Appointment booking

• ICRE-Service marketing

• ICRE-Concern resolution

DUTIES AND RESPONSIBILITIES: –

Stationed at back office – reporting to CRM.

1) Generate enough business at workshop for optimal utilization of shop floor / technician through appointment booking.

2) Increase productivity and revenue by doing service marketing activities as per guidelines.

3) Send service reminders to customers.

4) Call loyal and lost customers for dealership events as per contact calendar.

5) Sell insurance renewals, offers value added products and accessory package.

6) RM/ SA wise CCCF management.

7) Provide MIS reports.

8) Assist in generating various MIS and reports related to service booking, pick & drop, contact calendar, lost customer tracking, customer verbatim analysis, Pareto analysis of customer concerns and concern age analysis.

9) Ensuring PSF call as per city category (7th day / 3rd day).

Job Types: Full-time, Fresher

Salary: ₹9,000.00 – ₹14,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Swargate, Pune – 4110, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 1 year (Preferred)