Sahyadri Motors Pvt. Ltd (Swargate) Hiring for Customer Relation Executive at Pune, Maharashtra Full Time

DUTIES AND RESPONSIBILITIES: –

1) Incharge of customer care back office.

2) Generate enough business at workshop for optimal utilization of shop floor / technician through appointment booking.

3) Accountable for CCCF management, MIS, concern age analysis and other reports.

4) Monitoring CSI ratings, analyse root causes for dissatisfaction and driving corrective and preventive actions.

5) Accountable for keeping high standards of housekeeping in customer interaction areas (e.g. Reception, Customer Lounge, etc.)

6) Drive service marketing activities through tele-calling to improve vehicle retention.

7) Planning customer events / clinics to build strong relationship with customers.

8) Upkeep of process circular file and sharing with all concerned.

Job Type: Full-time

Salary: ₹14,000.00 – ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Swargate, Pune – 411037, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 3 years (Preferred)
• Customer service: 3 years (Preferred)

Language:

• English (Preferred)