Sai Service Pvt Ltd (Maruti Suzuki Nexa) Hiring for Customer Care Manager at Kottayam, Kerala Full Time

Wanted Customer Care Manager

Experience in Team handling,

Preferably from automotive industry background.

Preferred Industry: Automobile Industry

Age Limit: 24-35

Functional Competencies Behavioral Competencies Job Description

Incharge of customer care back office.

Accountable for CCCF management,

MIS analysis and other reports. Analyze root causes for dissatisfaction and driving corrective and preventive actions. Accountable for keeping high standards of housekeeping in customer interaction areas (e.g. Reception, Customer Lounge, etc.) Drive service marketing activities through tele-calling to improve vehicle retention. Planning customer events / clinics to build strong relationship with customers. Pareto analysis of customer concern by using 7 QC tools. Upkeep of process circular file and sharing with all concerned.

Job Type: Full-time

Salary: ₹15,000.76 – ₹25,000.71 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Leave encashment
• Life insurance
• Paid time off
• Provident Fund

Schedule:

• Day shift

Supplemental pay types:

• Yearly bonus

Ability to commute/relocate:

• Kottayam, Kerala: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 1 year (Preferred)

Speak with the employer
+91 7356978880
Application Deadline: 12/03/2023
Expected Start Date: 13/03/2023