SAS INSTITUTE Hiring for Unified Communications at Pune, Maharashtra, India Full Time

Job Description

:

(Short Description about the work to be carried out)
Primary Responsibilities:

• Formulate Atlassian strategy to match business requirements
• Design, implement, manage, administer, and support Microsoft Modern Work technologies in O365
• Work with Global UCC team to provide Follow-the-Sun support for a variety of UCC services
• Produce and maintain current documentation for areas of responsibility, both end user and internal IT support
• Define and manage KPIs and metrics to measure the health of the Atlassian ecosystem and to drive improvements.
• Provide end user support for a variety of collaboration tools and be able to articulate to the business which tool provides the most value based on business requirements
• Participate in 24×7 on-call rotation (Tier 3) for critical collaboration services including Office 365 (SharePoint Online, Teams, OneDrive etc.), Atlassian services.
• Maintain an awareness of and research new technologies as they relate to the delivery of collaboration services.
• Partner with business units to ensure they are aware of standard and enhanced standard collaboration tools and service to maximize individual productivity.

Requirement
(Explain the technical areas/skills required for hiring)
Essential

• Experience of supporting Microsoft Modern Work technologies
• Experience as a SharePoint administrator
• Experience with Teams Administration
• Solid understanding of Yammer, OneDrive, Planner, Lists, and Power Platform
• General familiarity with a variety of Office 365 Admin Centers
• Fundamental knowledge of IT Service Management (ITSM)
• Ability to communicate, written and verbal, with technical and non-technical cross-functional teams

Additional

• Demonstrated ability to prioritize and deliver on multiple projects simultaneously
• Self-motivated and customer service focused
• Excellent facilitation skills, including meeting content/agenda and proactive/creative management of issues
• Ability to manage projects and interface with employees of varying skill sets in a high-pressure environment
• Strong verbal, written and interpersonal communication skills; strong problem-solving skills

Preferences

• Familiarity with ServiceNow
• Experience with Zabbix Monitoring
• Experience with Microsoft Azure
• Experience with PowerShell
• Familiarity with how Microsoft Modern Work technologies are licensed
• Experience with Atlassian Jira & Confluence
• Experience with a wide range of collaboration tools

Mandatory Technical Skills

• Microsoft Modern Work technologies in O365

Domain Skills
(If the work requires Domain expertise, please describe the requirements)

Total Years of Relevant experience
5-7 years
Education Preference

• Bachelor’s degree in Computer Science/Engineering or related field required.
• Equivalent combination of education, training, and relevant experience may be considered in place of the requirements stated above