Responsibility
To process the incoming clients applications in accordance with the KYC business procedures, and in line with the Global Minimum KYC Standards and Saxo Group’s Risk Appetite;
To meet the SLA’s for processing the incoming cases and the agreed quality standards;
To identify and escalate potential areas for process improvement and system automation with focus on enhancing the client experience;
To reach or exceed the Key Objectives agreed with your leader;
To participate in daily tasks such as quality check, review of results of the ongoing client AML screening, processing incoming requests to the team’s inbox;
To do periodic review of client files and to ensure KYC documentation is accurate and compliant;
To work with key internal stakeholders within the Global Onboarding & KYC teams;
To be able to work independently after appropriate training has been provided;
To interact and cooperate with other relevant departments to ensure compliance and operational efficiency, proper business procedures and client focus.
To adhere to complete all mandatory trainings within due time and follow all other policies as required without chaser and follow up;
To promote at all times the interests of Saxo Group;
To consistently achieve results;
To comply with all applicable guidelines and instructions laid down by the Management pertaining to the work of an Onboarding & KYC Analyst;
To comply with Saxo Group’s prevailing Security Policy and Business Procedures;
To comply with the procedures, guidelines and work instructions in force at all times;
To embrace the seven virtues and the rules of engagement as outlined in the Saxo Bank Corporate Statement.
Mandate
Full mandate for the areas outlined in the Job Responsibility
COO is responsible for building, constantly developing and improving the full digital value chain that we deliver to our clients and partners. This is done in close collaboration with the Saxo Experience Office and supports the bank in always providing a world-class digital Saxo experience in an efficient, stable and scalable way.
At Saxo IT and the business are integrated, ensuring end-to-end ownership. We are organized based on what we want to do for our clients rather than on subject matter expertise. Within COO you will work together with people from different disciplines, but all with the same goal in mind: making a positive difference for our clients.
The COO umbrella includes the following departments: Operations, Security & Financial Crime Prevention, Trading and our ‘Backbone’ consisting of Enterprise Architecture, Infrastructure, Data Platforms, Workplace Service Management, DevOps Lifecycle Management and IT Business Management.
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