Scaler Hiring for Customer Support Associate at Bengaluru, Karnataka, India Full Time

• Respond to customer queries in a timely and accurate way, via email & chat
• Identify customer needs and help customers use specific features
• Share feature requests and effective workarounds with team members
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Must-have mindsets and skillsets:
• Tolerance for ambiguity: A get-it-done’ rather than a wait-for-perfection’ approach. A good bad-answer is better than no answer at all.
• Iterative problem-solving: which means understanding problems clearly, and rapidly iterating on creative and implementable solutions
• Bias to own, hustle and deliver: which means an innate urge to take lead on new initiatives, by default, and not wait to be told what to do. You should wantto own things; not wait to follow someone else.
• Obsession with excellence: which means being thoughtful, independent and detailed with all inputs and outputs
• Clear communicator: Excellent communication and writing ability is a must.
• Caring and inspirational teammate: which means bringing the best out of every colleague, always: )
• Versatility and focus to adapt: Ability to understand and work with a diverse group of people from a variety of backgrounds and teams.

This job was posted by Aaliya Baxamusa from Scaler Academy.