Administrative tasks
Perform Operations and administrative tasks including answering phone calls, dealing with queries on the phone and by email.
Coordinate with suppliers, receive quotes and submit to manager for approval prior to placing orders.
Coordinate with suppliers and internal teams to place inventory and customer orders.
Assist manager in preparing customer quotations and contracts/agreement as needed.
Coordinate with different departments to improve business operations.
Logistics tasks
Receive, inspect, sort, organize, and stocking of goods and materials.
Perform periodic planned and ad-hoc physical stock count and maintain accurate inventory in company’s system of records.
Create shipping documents in company’s system of records and shipment of hardware.
Communicate with customers regarding their order status, track shipment status.
Coordinate with third-party services to assist with and resolve any shipment issues.
Coordinate with third-party services to complete any import, export, duty, Power of attorney or other documentation.
Initiate a claim with the third-party services in case of any shipment disputes and follow up until closure.
Handle office mail, arrange deliveries, order supplies.
Tracking daily and weekly operations, Inventory, part replacement, repair and reporting.
Any other tasks assigned by manager or company.
Operations tasks
Manage post sale warranty of hardware
Conduct testing of components as needed to complete the warranty process or other ad hoc system tests
Preferred Qualifications
Associate Degree or higher Preferred
Minimum 1- 2 years of experience in a professional business environment performing a similar role.
Good verbal and written communication skills.
Proficient in technology especially Microsoft Office applications.
High attention to detail, strong analytical and organizational skills.
Proactive qualities with the willingness to learn.
Ability to work well under pressure and with minimal supervision.
Experience with inventory management, database, or similar software is beneficial.
Job requirements and working conditions
Candidates will be required to pass a background check and drug screening.
Must be able to work long hours seated and in front of a computer.
Must be able to perform physical labor involving bending, kneeling, and lifting. Logistics handling will require physically receiving, unpacking, moving, sorting, organizing, and storing of goods and equipment.
Willing to work flexible hours including weekends and evenings based on customer demand.
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