Understand the Snowbit offering and customer cloud and security deployments/environments
Triage and analyze various security assessments and timely investigate security incidents. Formulate, communicate, and engage with customers on related alerts and remediation instructions. This will include applying playbook-driven solutions, initiating incident investigations/responses, and escalating to the Security Research Group as required.
Promptly resolve customer tickets and be the first point of contact for customer escalations.
Document assessments, recommendations, and customer engagements till the resolution
Work closely with multiple teams (CSM, Security Research, Incident Response, Product) to resolve customer events/incidents/escalations and evolve the Snowbit offering
Share learnings and best practices amongst team members including keeping internal knowledge databases updated
Handle multiple competing priorities and high-impact incidents/escalations

Senior Cloud Security Analyst at Gurugram Full Time

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