ServiceNow, Inc. Hiring for Director, Alliance and Channel Ecosystem GTM Operations at Bangalore, India Full Time

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We’re growing fast, innovating faster, and making an impact on our customers’ and employees’ lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we’re on the 2020 list of FORTUNE World’s Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog (https://blogs.servicenow.com/category/life-at-now.html) and hear from our employees (https://www.youtube.com/playlist?list=PLtPPHGXv_JpmhypERyQKm5zO2Wd65QinB) about their experiences working at ServiceNow.

The world of work is one of the most pressing issues that business leaders face today and, as the defining enterprise platform of the 21st century, ServiceNow is poised to be the platform of choice to tackle this critical imperative. But we will not do it without a robust partner ecosystem, leading partner solutions and scalable, repeatable initiatives and processes. That’s exactly where this role comes into play. The Director, ACE GTM Operations will join our Alliance & Channel Ecosystem (ACE) team who is at the forefront of driving ServiceNow’s growth to $15B and beyond.

The Director, ACE GTM Operations will be a member of the leadership team. You will be instrumental in establishing a presence and will provide local leadership to a team of resources responsible for executing the ACE GTM Operations strategy.

You will work cross-functionally across ACE GTM Operations including Partner Success, Strategic Programs & Initiatives, our Partner Solutions COE + more to ensure ServiceNow’s complex and ever-evolving ACE GTM Operations business runs smoothly, ensuring flawless execution and operations against the strategy.

Primary focus:

• Design, establish and run day-to-day operations and execution of ACE GTM Operations, driving continual service improvements and maintaining operational metrics.

• Lead and direct the local team which designs, supports, maintains and enhances ServiceNow ACE GTM Operations

• Establish and mature process and tools for ACE GTM Operations teams to drive insights, predictive issues and identify anomalies

• Orchestrate and support seamless operations across team.

Desired Characteristics:

• Strategic thought leader with experience designing & implementing operational teams

• Strong focus on process, quality and execution

• Strong project and process management skills, with the ability to handle multiple stakeholders, projects, and a wide range of tasks simultaneously

• Analytical but with a pragmatic sense of how to get things done.

• Experience collaborating effectively locally, globally and cross functionally

• Strong analytical and problem-solving skills

• Ability to influence and motivate teams

• Experience within technology sector

• Experience working with geographically distributed teams

• Excellent English, communication, interpersonal and collaboration skills

Qualifications/Requirements:

• Bachelor’s degree in any discipline. Masters and/or MBA a plus

• Minimum of 12+ years leading GTM operations

• Minimum 12+ years experience directing teams

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page (https://www.servicenow.com/legal/vaccine-policy.html) to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here (https://www.servicenow.com/fraudulent-job-scams.html) to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site (https://www.servicenow.com/careers.html) .

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.