sharechat Hiring for Operations Associate (User Support – Tamil) at Bangalore Full Time

About Us:
ShareChat ( https://sharechat.com/about ) is India’s leading social media platform that operates exclusively in Indic languages. We empower our 180 million strong monthly active user community to share their opinions, record their lives and make new friends – all within the comfort of their language of choice . Our short video platform Moj, has today emerged as India’s leading short video destination with 160 million strong monthly active users. The platform has been designed for artists and creators to create innovative short video content and display their creativity to millions, globally. At ShareChat we are spearheading India’s internet revolution. By providing a meaningful social experience, we are determining how the next billion users will interact on the internet.

Job Overview:
As an Operations Associate you are expected to take care of end to end responsibility in managing the hygiene of the platform and user (customer) support it in their respective languages.

What you’ll do:
Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/team productivity targets and call and email handling targets

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Go the extra mile to engage customers and create WOW experience

Resolve customer complaints via phone, email, chat or social media

Use outbound means to reach out to customers and verify account information.

Who you are :
Proven customer support experience

Track record of over-achieving quota

Strong phone /Email and Chat contact handling skills and active listening

Customer orientation and ability to adapt/respond to different types of character

Excellent communication in Tamil

Ability to multitask, prioritize and manage time effectively

Any Graduate Degree