Sheegr Hiring for Customer Service Manager at Bangalore Full Time

DESIGNATION –CUSTOMER SERVICE MANAGER

We are looking for an experienced Customer Service Manager. The candidate must have good communication and organizational skills. The ideal candidate should be well-versed in customer relation procedures also will able to actively discover new ways to do the job more efficiently.

Experience- 5-10 years

Ability to commute/relocate: Bangalore

Salary will be best in the industry

Roles & Responsibilities;

· Oversees one or more teams of customer service associates who handle customer service inquiries and problems via phone and/or email.

· Monitors operations to ensure adherence to service level standards and company/department policies and procedures.

· Ensures professional and courteous customer support services are delivered to remote a productive and positive relationship with customers

· Ensures adequate phone coverage including making decisions regarding scheduling changes

· Acts as an escalation point for resolving the most difficult customer issues

· Evaluates the quality of customer service associates’ calls from customers; provides feedback to team on strengths and areas for improvement

· Communicates with clients, vendors and other departments to ensure quality service delivery and customer satisfaction

· Serves as an escalation point for resolving the most difficult customer issues

· Responsible for performance appraisals, disciplinary actions, hiring/interviewing, promotions and salary changes

· Provides coaching and mentoring to contact centre supervisors and team leads and occasionally to customer service representatives

· Approves and implements streamlining opportunities and process improvements

· Coordinates customer service activities with other internal departments.

· Tracks and reports contact centre performance against objectives and goals, i.e., quality, call volume, customer satisfaction, etc.

· May serve as a backup to more senior customer service management in their absence

· Other related duties assigned as needed

Job Type: Full-time

Salary: ₹60,000.00 – ₹70,000.00 per month

Schedule:

• Day shift