Shell Hiring for Technical Analyst – ServiceNow at Bangalore, India Full Time

, India

Job Family Group:

Information Technology (IT)

Worker Type:

Regular

Posting Start Date:

January 19, 2023

Business unit:

Projects and Technology

Experience Level:

Experienced Professionals

Job Description:

If you are exploring to level-up your technical skills, we have the right role for you!

Part of our goals here in Shell is to continuously strive for progressive transformation and deliver optimal business value. Bring us your experience in ServiceNow and Design Authority. We’ll support you to further foster your technical expertise!

Where you fit in

You will be working within Shell’s IT – Software Engineering team as the Design Authority (DA) lead. You will learn new things thru creative and challenging work as you will be interacting with product vendors to help build new capabilities in Design Partner programs, integrate ServiceNow with other enterprise solutions and many more opportunities to advance your technical background.

What’s the role?

As Technical Analyst – ServiceNow, you will also be considered as the Design Authority (DA) lead who will be the guardian of the guidelines and who will overlook the detailed design and implementation of the solution by the DevOps teams. You will also ensure any technical solution conflicts between business functionality if requests are properly addressed and decide on the most optimal solution.

Your further responsibilities include the following:

• Acts as an independent decision authority for ServiceNow solution implementations and will work closely with the CC (DevOps) and the wider natural team.

• Initiates the redesigning processes and use technologies to improve overall development on the ServiceNow Platform at Shell

• Owns all aspects of the ServiceNow design across all implementations working in close collaboration with ServiceNow Architects.

• Conducts the Quality Assuring (QA) all in-flight projects (i.e., ensure implementation per standards and guidelines)

• Works in close collaboration with Data Architects and ServiceNow Process owners to ensure a fully integrated Process and Data design is embedded into all ServiceNow implementations.

• Ensure that end to end process, data and integration design is applied for all ServiceNow modules current and future (ITSM, ITBM, ITOM, GRC, SecOps etc.)

• Support the Release Manager in reviewing all new ServiceNow release items and where relevant / impact work with Process Owners and Change Management team to discount or incorporate new scope items into overall design in a controlled manner to ensure effective uptake from a user adoption perspective.

• Act as a key collector of product gaps and improvement opportunities, appropriately document these items and flow these opportunities along with a value case to the appropriate route with ServiceNow (CIO office, Architecture, other ServiceNow engagement bodies as appropriate)

• Works with the natural team to plan and deliver standards (i.e., SAFE & SIM) and guidelines in line with the ServiceNow roadmap and revision as aligned with the Shell Segment & Enterprise Architecture team.

• Ensure a singular consistent design goes to Production.

What we need from you

We are keen to hear from professionals who have 9-12 years of experience in the IT industry specifically with a credible background in ServiceNow and Design Authority.

We are also looking forward that you have the following:

• Well versed in ServiceNow development methodologies, best practices, identify coding issues, recommend solutions to ensure that the platform health is maintained at an optimum level

• Knowledgeable in conceptualizing solutions to solve problems

• Able to think of technical solutions to improve existing methodologies

• Able to assess and validate code and configuration on the platform

• Technical skills beyond the ServiceNow platform would be an advantage

• Agility to work across multiple teams/ stakeholders

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COMPANY DESCRIPTION

An innovative place to work

There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

Join us and you’ll add your talent and imagination to a business with the power to shape the future – whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently.

An inclusive place to work

To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we’re nurturing an inclusive environment – one where you can express your ideas, extend your skills and reach your potential.

• We’re creating a space, where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply and we’ll take it from there.

• We’re closing the gender gap – whether, that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.

• We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.

• We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.

A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.

DISCLAIMER:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

According to the United Nations, the global population could increase to more than 10 billion people. A key role for society – and for Shell – is to find ways to meet the growing demand for energy, with less carbon emissions. We need people who dare to think differently – to take part in developing tomorrow’s energy solutions today.