Log In
Sign Up
Private Jobs / Private Sector
Shrachi Hiring for SERVICE ENGINEER at Kolkata, West Bengal Full Time
Full Job Description
For Shrachi Agrimech – Kolkata
Job Position : SERVICE ENGINEER
Customer Database Compilation
Ensuring Installation cum Free service provided to customer
Closure of warranty process as per complain registration (Updates in Service tracker)
Encouraging use of genuine parts provided by the Co. (Share of wallet %) [Appoint Parts distributor/ Freelancer Technician in those areas where Dealer is not providing service/ parts support]
Support & encourage dealer to appoint adequate manpower required for service,
Identify training needs for Dealer technician and organise the trainings
Audit form fill-up. (along with i) Product Concern Intimation Report, ii) Job Card, iii) Warranty Claim & Report, iv) Vehicle Off Road Report, v) Sales Register, vi) Any other documents)
Track day to day activities of Pan India technicians,
Allocate Technicians for Service Support to Dealers in case required/ for Service Activities.
Product Review – Interacting with plants and share information to management regarding specific product issues & PDI complains. Regular interaction with plant for continuous improvement in product providing feedback on benchmarking activity with competitor Product.
Job Position : SERVICE ENGINEER
Customer Database Compilation
Ensuring Installation cum Free service provided to customer
Closure of warranty process as per complain registration (Updates in Service tracker)
Encouraging use of genuine parts provided by the Co. (Share of wallet %) [Appoint Parts distributor/ Freelancer Technician in those areas where Dealer is not providing service/ parts support]
Support & encourage dealer to appoint adequate manpower required for service,
Identify training needs for Dealer technician and organise the trainings
Audit form fill-up. (along with i) Product Concern Intimation Report, ii) Job Card, iii) Warranty Claim & Report, iv) Vehicle Off Road Report, v) Sales Register, vi) Any other documents)
Track day to day activities of Pan India technicians,
Allocate Technicians for Service Support to Dealers in case required/ for Service Activities.
Product Review – Interacting with plants and share information to management regarding specific product issues & PDI complains. Regular interaction with plant for continuous improvement in product providing feedback on benchmarking activity with competitor Product.
Desired Candidate Profile:
Industry: Agricultural Machineries: (Power Tiller, Power Weeder, Harvester/Reaper and BrushCutter, Water Pump, Sprayer)
Experience relevance: Handling Assembly & Services in Agri-machinery segment.
Years of experience: Total 7 years of which minimum 4 years in relevant Industry and position.
Qualification Required: Diploma/BTech/BE (Mechanical/Automobile)
Location: Kolkata (Dumdum Factory)
CTC:3.5LPA to 5.00LPA (negotiable for the right candidate)
Interested candidate may send your CV at career@shrachi.com. Please mention job title in the subject line in the email.