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Private Jobs / Private Sector
Shree IT Solutions Pvt Ltd Hiring for Desktop Support Engineer at Gurgaon Full Time
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- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits
- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and accurate feedback to customers
Job Type: Full-time
Salary: ₹15,000.00 – ₹25,000.00 per month
Schedule:
- Fixed shift
- Morning shift
Education:
- Diploma (Preferred)
Experience:
- IT: 2 years (Preferred)
- total work: 1 year (Preferred)
Work Remotely:
- No