Silver Arrow Automobile Pvt Ltd (Mercedes-Benz) Hiring for Tele Caller – Insurance Executive at New Delhi Full Time

Objectives of the job

To contact existing prospects through telephone and provide them the details of insurance products and services offered by Mercedes-Benz India and respective dealership. Understand the needs of customers and provide the information related to his car insurance renewal.

Qualification

o Basics: Graduate must

o Experience (type of): 1-2 years’ experience in Motor insurance as an insurance executive

o Specialized Knowledge: Communication skills, Fluency in English, basic telephone etiquettes, team player, ability to work in a dynamic situation, sensitive to customer needs, customer centric attitude, ability to grasp basic product knowledge, and capability to address basic queries about the product/scheme/activities.

Job Designation/Field of Work:

1 Vehicle Assurance

· Issuing of vehicle ICN (Insurance Cover Note) for all locations

· ICN submission to Accounts (New-car Insurance & renewal cases) for cheque preparation on the same day

· Cheque submission to Insurance company as per timelines mentioned in the SOPs

· Creating customer-specific Insurance Renewal Quotations

· Provision of all required documents related to car Insurance renewals to the Insurance Company

· Collection of Insurance documents to be taken at the time of service by work-shop

2 Communication & Relationship Building

· Explanation of Policies to the customers for Insurance renewals and resolving their queries/complaints

· Calling prospects for insurance renewals and follow-up for closure

· Follow-ups with the existing customers on renewals (reminder SMS, calls, emails)

· Follow up and coordination with the Insurance companies for the Policies/ Endorsements

· Co-ordinate with Ins. representative for collecting Ins. Cheque’s of SA Renewals only.

3. Documentation

· Maintain Insurance MIS report for new insurance on a daily basis

o Record of cheques of New Car Insurance issued to Accounts

o Report of Policies collected in the month

o Commission Report

o Other data as mentioned in MIS format

· Updating E-Dealer 8.1

· Maintain & file all Cover-note Copies and their receipts

· Maintain Ins. Renewal Report (SA, Non-SA & Workshop Penetration, Lost cases, Target Report)

Salary- No bar for the right candidate

Joining As early as possible.

Job Type: Full-time

Salary: ₹20,000.00 – ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time
• Work from home

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Technical support: 1 year (Preferred)
• tele sales: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Remotely:

• No