SimplyTrip Hiring For Customer Support Executive at Mumbai, Maharashtra Full Time

Company Summary:

SimplyTrip is a Premium Bus & Luxury Car Rental Company currently serving Mumbai, Navi Mumbai & Thane. We’re working on revolutionizing the age-old industry with the use of technology, continuous core product improvements, and a culture of complete customer satisfaction.

This has helped us become the number 1 highest-rated Bus Rental Company in Mumbai with over 5100+ reviews on Google.

Role overview:
We’re seeking to onboard an enthusiastic & dedicated Customer Service Executive to help manage the operations (and hence, customer experience) aspect of our service.

The Customer Service Executive should have an understanding of what it takes to keep a customer happy, pacify unhappy customers & resolving issues promptly. The ideal candidate will be a quick learner with very strong communication skills, who takes complete ownership & has the ability to solve disputes and answer queries.

We’re looking for a young customer service enthusiast to join our team and help us provide our customers with industry-leading service levels & to keep every one of our customers fully satisfied.

Responsibilities:

1) Understand the fundamentals of the business & learn existing operational/customer service processes within the first 2 weeks.
Key Actions:
i) Learn the basics of all verticals like supply, operations, pricing, strategy, etc.
ii) Complete the training program & be mentored by an experienced entrepreneur with significant experience in the consumer services business.

2) Handle customers’ post-booking experience & work towards a zero-issue operation process.
Key Actions:
i) Interact with customers to share details, address queries, issues & requests
ii) Act on customer feedback & work with suppliers to implement improvements
iii) Act to pacify & take prompt corrective action based on the feedback from customers.

3) Coordinate with Supply partners to ensure operational smoothness & key operational metrics are being met
Key Actions:
i) Build & maintain strong relationships with suppliers
ii) Monitor operational metrics & work with our supply partners to constantly keep improving customer satisfaction levels.

4) Work continuously on improving existing operational processes, improving efficiency & customer delight
Key Actions:
i) Brainstorm ways to improve existing processes to be more efficient.
ii) Innovate on ways to maximize customer delight & brand recall.

Requirements:

• 12th pass or equivalent – English medium
• 2-3 years telephone customer service experience
• Early morning & late evening shift – Customer support experience
• Excellent verbal & written communication skills
• Very well versed with English & Hindi language.
• Good interpersonal skills to build strong relationships.
• Highly self-motivated with a strong work ethic.

Benefits:

• Hybrid work – WFH & WFO
• Opportunity to grow based on skill & effort
• Fast-paced – high growth work environment
• 100% Performance linked growth in titles & responsibilities.
• Training opportunities in Customer Experience, Process Management & Leadership.
• High-Quality Workspace

Working hours: 5 am to 2 pm (Morning Shift) or 6 pm to 3 am (Evening shift)

Working days: 6 days working, Tuesday/Wednesday are off.

Base Salary – Rs 20,000 – 25,000 per month

Job Type: Regular / Permanent

Salary: ₹20,000.00 – ₹26,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Paid sick time
• Paid time off
• Work from home

Schedule:

• Evening shift
• Morning shift
• Night shift
• Weekend availability

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Required)
• Customer service: 1 year (Required)

Language:

• Hindi (Preferred)
• English (Preferred)