· Welcome guests and giving a found farewell to guest while going back.

· Handling guest complaints and concerns in an efficient and timely manner.

· Coordinating and multi-tasking job duties in a busy environment.

· Should possess detailed & upto date information about the Offers.

· Providing excellent customer service as per defined SOP.

· Maintain all guest folios in the manner instructed and

· Collect Guest feedback during guest departure along with his likes and dislikes.

· Should be able to handle all guests without bias or prejudice.

· Follow the house rules and policies laid down by the management.

· Adhere to strict staff grooming and hygiene standards.

· Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.

· Good command of the English language is essential, both written and verbal

· Must possess strong organization time management skills, attention to detail.

· Must be guest service focused and a team player.

· Positive attitude and outgoing personality is essential.

· Professional in demeanour and presentation.

· Personable, enthusiastic, self-motivated and able to work independently.

· Observant, discriminating and detail-oriented

· Ability to understand and carry out oral and written instructions and request clarification when needed.

· Strong interpersonal and organizational skills.

Job Types: Full-time, Regular / Permanent

Salary: ₹28,000.00 – ₹33,000.00 per month

Benefits:

Schedule:

Experience:

Smaaash Entertainment Pvt. Ltd Hiring For Guest Relation Executive at Mumbai, Maharashtra Full Time

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