Soais Ardent ERP Hiring for IT Helpdesk Admin at Bengaluru, Karnataka Full Time

Full Job Description
Company Description

SOAIS is a leading enterprise IT solutions provider which has a passion for customer satisfaction, technology innovation with profound industry and business process expertise. It offers a full spectrum of technology solutions in the arena of Oracle Cloud Applications, PeopleSoft, WorkSoft, Workday and niche technology areas such as mobility

Job Description

Notice : Immediate Joiners or 30 days of Notice

Responsibilities:
Creating incident cases, problem cases, change cases.
➢ Provide helpdesk support and resolve problems to the end user’s satisfaction
➢ Monitor and respond quickly and effectively to requests, issues, emails received to Helpdesk mailbox.
➢ Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
➢ Modify configurations, utilities, software default settings, etc. for the local workstation (If required)
➢ Utilize and maintain the helpdesk Cases Tracking software (Customized Incident Management Tool on Sales Force)
➢ Document internal procedures ➢ Assist with onboarding of new users (Locally and Globally)
➢ Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment (Locally)

Qualifications

Should be ok to work 24 X 7 as a Helpdesk
Bachelor’s degree in Information Systems, Business, or equivalent experience required
➢ 3+ years experience in service desk management using ITIL standards and Service Now ticketing tool

Additional Information

All your information will be kept confidential according to EEO guidelines.