Social Hiring for Customer Support Executive at Remote Full Time

ABOUT SOCIAL27

Social27 is a leading Virtual Events Platform. We are a fast-growing company headquartered in Redmond, WA. We offer an all-in-one, virtual event platform enterprise that helps small, medium and enterprise companies around the world manage and grow their virtual event needs and business.

Job Description

Social27 is looking for an experienced Customer Support Executive to assist our customers with technical problems when using our products and services. Your responsibilities include working closely with our Customer success and project management team to revert to all incoming queries from clients onboarding during or before the event. A team player who has a zeal to excel shall contact for this permanent work from home position.

Responsibilities

• Respond to customer queries in a timely and accurate way.

• Analyze and report product malfunctions.

• Support the CSM team and client during live events.

• Update our internal databases with information about technical issues and useful discussions with customers

• Share feature requests and effective workarounds with team members

• Follow up with CSM/client event to ensure their technical issues are resolved

• Gather customer feedback and share with our relevant stakeholders

• Assist in training junior Customer Support Representatives

• Support the Client and CSM team during live events

• Communicate updates to internal stakeholders across different teams

Skills & Experience required

• Customer support 1.5 to 3 years’ experience

• Exposure in client facing role, directly communicating with end client via emails/ Voice

• Ability to work with Technical and Business teams

• Preference to voice based international processes

• Excellent written and verbal communication skills

Benefits

• Five days working

• Global team exposure

• Salaries Best in Industry

• Permanent work from home

• Experience with a startup in the event industry is an added advantage

Education : Graduation

Good to have

• Past experience with KPO/ BPO
• Experience in MIS
• Should be Ok working in Rotational Shifts (24/7)

Experience

1.5-3 years’ Experience

Location

Remote(Any Location)- Delhi/NCR, Bangalore/Mumbai

Additional

For work from the home arrangement, candidate is expected to make sure:

• To have own Laptop
• To have high speed internet/broadband connectivity with high data usages
• Uninterrupted access to mobile phone during shift hours
• Uninterrupted power backup to manage shift hours (24/7)
• Conducive place to take calls

Social27 is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or fitness level.

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