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Private Jobs / Private Sector
Software Engineer Cloud Contact Center Full Time
We are hiring a Software Engineer to join our team and support Cloud Contact Center platforms (NICE Cxone). In this role you will be involved in all aspects of Cloud technology for the Contact Center. You will be responsible for design and development of products features unit testing code reviews and resolve bugs that are discovered in the QA process. You will work in both test and development production environments. You will work with other Software Engineers Project Managers and other team members. You will be responsible for mentoring others and helping with the onboarding process.
Requirements
- 58 or more years of IVR and ACD development experience
- 4 or more years of CXone Studio scripting
- CRM integration experience
- Additional cloud telephony experience. For example Five9 Talkdesk Amazon Connect Twilio Genesys Cloud or 8X8 telephony platform experience is preferred
- Bachelors degree in computer science IT or engineering preferred
Benefits
- work from home
- 5 days a week work shift
5-8 or more years of IVR and ACD development experience 4 or more years of CXone Studio scripting CRM integration experience Additional cloud telephony experience. For example, Five9, Talkdesk, Amazon Connect, Twilio, Genesys Cloud, or 8X8 telephony platform experience is preferred Bachelors degree in computer science, IT, or engineering preferred
Education
Bachelor’s degree in Computer Science, Information Technology, or a related field (Master’s preferred).