SoftwareONE Hiring for Associate – Managed Services at Gurgaon, India Full Time

Why SoftwareONE? Today SoftwareONE is a global leader in software and cloud portfolio management and is modernizing the way organizations budget and optimize their global IT spend from on-premises to the cloud. Our 5,000 technology experts located across 80+ countries work on over a 1,000 Technology Projects globally. We provide customers with the right advice on their Technology Roadmap towards the cloud or optimizing the Business-outcome of a cloud-based landscape. With our PyraCloud platform, applying machine learning, delivering the visibility, insight, automation and control customers demand to maximize their software investments. In tandem, our Software Lifecycle Management (SLM) services provide the methodology and framework to optimize the underlying IT infrastructure, accelerate cloud adoption and minimize compliance risk. With our dynamic leadership and driven business strategy SoftwareONE is one of the fastest growing technology solution providers in the world with elite partnerships with Microsoft, AWS, Adobe, IBM, VMware, Oracle, Citrix, Red Hat, Trend Micro and many more. The role Roles and Responsibilities As an Associate – Cloud managed services you will provide 24×7 technical support for issues that involve cloud Support customers’ cloud services. Responsibilities include assessing issues and provide solutions for problems that cannot be handed by tier 1 peers. You will monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets. Keep the customers informed of incident progress, notifying them of updates for Service Requests. Key Skills: Good Understanding of MS Azure Services (IAAS with PowerShell), Azure VM Creation/Deletion/Modification, Azure Subscriptions, Azure Clustering & high Availability, monitoring of Azure Services, Azure Storage & network connectivity with On-Premises infra, Azure Administration Tasks & Troubleshooting on Azure Service, virtualization management and configuration, Knowledge of Lift and Shift Migration, High availability, Hybrid, Backup & DR tool and infrastructure design & Implementation Ability to create and update operational procedures (issues resolution, requests, administration procedures) Implement & monitor ITIL process & Security tools Familiarity with CRM or incident tracking and management systems Understanding and ability to promptly diagnose and related problems and failures. Should have excellent organizational and problem-solving skills. Excellent oral and written communication skills. Ability to work well independently as well as in team. Azure certifications will be desirable Should be open to work in 24*7 environment Must have excellent oral and written communication, presenting, meeting facilitation, negotiation, decision making, and problem-solving skills What we need to see from you Desired Skills & Qualifications BE/B.Tech 5-7 years of experience in Azure support. Experienced in a Service Desk environment. Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations. Good communication skills. Expert use of MS Office Suite. ITIL foundation Level certified (desirable) Strong structural work methods, multitasking and time management skills. Excellent problem-solving skills. What you should really know about us. Strip away everything. Strip away our brand, strip away our buildings, strip away our offices. What are we left with? Our people. This is what makes SoftwareONE successful. Passionate people who live and breathe our values every day, who delight our customers, every day, and who go above and beyond, every day. Our culture is unique, and I believe that having the right people, and empowering them to succeed, is the absolute key to our success. Patrick Winter, Founder. What we expect from our employees Success at SoftwareONE is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareONE employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble, have a very high degree of Integrity and are simply not interested in politics. Our leaders operate with a high levels of Discipline but are able to work at Speed manage change in a global economy. Job Function Cloud & Software Services

Desired Skills & Qualifications BE/B.Tech 5-7 years of experience in Azure support. Experienced in a Service Desk environment. Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations. Good communication skills. Expert use of MS Office Suite. ITIL foundation Level certified (desirable) Strong structural work methods, multitasking and time management skills. Excellent problem-solving skills.

Roles and Responsibilities As an Associate – Cloud managed services you will provide 24×7 technical support for issues that involve cloud Support customers’ cloud services. Responsibilities include assessing issues and provide solutions for problems that cannot be handed by tier 1 peers. You will monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets. Keep the customers informed of incident progress, notifying them of updates for Service Requests. Key Skills: Good Understanding of MS Azure Services (IAAS with PowerShell), Azure VM Creation/Deletion/Modification, Azure Subscriptions, Azure Clustering & high Availability, monitoring of Azure Services, Azure Storage & network connectivity with On-Premises infra, Azure Administration Tasks & Troubleshooting on Azure Service, virtualization management and configuration, Knowledge of Lift and Shift Migration, High availability, Hybrid, Backup & DR tool and infrastructure design & Implementation Ability to create and update operational procedures (issues resolution, requests, administration procedures) Implement & monitor ITIL process & Security tools Familiarity with CRM or incident tracking and management systems Understanding and ability to promptly diagnose and related problems and failures. Should have excellent organizational and problem-solving skills. Excellent oral and written communication skills. Ability to work well independently as well as in team. Azure certifications will be desirable Should be open to work in 24*7 environment Must have excellent oral and written communication, presenting, meeting facilitation, negotiation, decision making, and problem-solving skills