SoftwareONE Hiring for Workplace Engineer (MacOS) at Gurgaon, India Full Time

Why SoftwareOne? SoftwareOne is a leading global software and cloud solutions provider that is redefining how organizations build, buy, and manage everything in the cloud. By helping clients to migrate and modernize their workloads and applications – and in parallel, to navigate and optimize the resulting software and cloud changes – SoftwareOne unlocks the value of technology. The company’s 8,900 employees are driven to deliver a portfolio of 7,500 software brands with sales and delivery capabilities in 90 countries. Headquartered in Switzerland, SoftwareOne is listed on the SIX Swiss Exchange under the ticker symbol SWON. Visit us at www.SoftwareOne.com. We maintain a unique culture based on seven core values that help us attract and retain the best talent. We are passionate about our people and continue to invest heavily in talent and training at all levels as we grow. The Department: Business IT Business IT is a strong technology arm of SoftwareOne that builds, innovates, and operates the systems that run SoftwareOne. With a vast technology landscape, this department is leading SoftwareOne’s internal digital transformation by rethinking traditional IT and business operations, while driving innovation and productivity for the company’s thousands of employees worldwide. Through that, Business IT is improving the ability to empower all employees, engage the customers, optimize operations, and partner integrations, and deliver professional managed services. With the adoption of agile methodologies, the colleagues of Business IT focus on building superior quality products and services that lead to an improved customers’ and employees’ satisfaction. The role The Opportunity IT Workplace engineer at SoftwareOne represents a key area in the organization’s ability to keep pace with the IT needs of organization users and contribute to build and maintain the modern IT workplace services of the company. We are seeking a highly skilled and experienced macOS Systems Administrator/Engineer to join our IT team and take ownership of managing and supporting macOS devices as corporate assets. SoftwareOne anticipates the need to manage hyper-growth for the next several years. Business IT is considered one of the cornerstone areas for supporting this growth. Role Description Support the SoftwareOne global enterprise users’ IT environment including Operating systems, BYOD, VDI and organizational applications and platforms. Deploy, operate, secure and automate the different services and components within the enterprise user’s arena. Closely collaborates with other team members and Product Owner. Key Responsibilities Together with the teammates you are the interface to our end-users, you understand the demands (internal or external) and translate that into solutions and services that we provide. Support the SoftwareOne Internal users and contribute to user related projects as needed. Develop and implement macOS deployment strategies including best practices, ensuring consistent, secure and efficient setup across various hardware platforms. Lead the management and administration of macOS devices throughout the organization, including deployment, configuration, and ongoing maintenance. Collaborate with cross-functional teams to integrate macOS devices into the corporate network, Active Directory, and other enterprise systems. A subject matter expert in technologies related to computer management and administration including but not limited to Microsoft Intune, BeyondTrust Privilege Access Management, Print Services. Problem-solving skill for complex issues and reuses existing knowledge to accelerate solutions delivery and improving processes. Display technical and logical thought process and contribute to knowledge sharing within a community (e.g., team, practice, or project) and train other engineers. Automate common processes into self-service portal or similar. Identify and automate the security and compliance processes such as Software Management / Distribution / Patch management/ client hardware lifecycle processes. Mentor and train other team members, sharing knowledge and expertise to enhance the overall skill set of the group. Work with different vendors around the client workplace area. Key Relationships Act as the technical contact point for escalated cases from business or Service Desk or in projects Provide expert-level technical support and guidance to end-users, assisting with troubleshooting, problem resolution, and answering inquiries related to macOS devices. Exchange experience and work closely together with IT Workplace Team member and other teams Experienced working in a global team and understands cultural differences. What we need to see from you Skillset Highly self-motivated, work Independently, assume ownership and results oriented. A desire and interest to stay up to date with the latest changes in macOS and integrated software technologies. Time-management skills and the ability to establish reasonable and attainable deadlines for resolution. Strong knowledge of macOS architecture, configuration, deployment, and security best practices Proven in-depth experience of macOS platforms, e.g., Big Sur, Monterey, Ventura Proficiency in scripting languages such as Bash, Python, or AppleScript for automation and customization. Familiarity with integrating macOS devices into enterprise systems like Azure Active Directory and cloud services. Experience in Mobile Device Management for macOS using MS Intune is a must. macOS Zero-Touch deployment with Apple Business Manager/Microsoft Intune/AzureAD Experience in Apple DEP and other enrollment methods. Manage patching of macOS and third-party apps via Intune. Familiarity on Apple MDM Payloads to manage device specific settings. Manage and distribute macOS apps purchased through Apple Business Manager with Microsoft Intune Expertise knowledge of packaging and software distribution solutions Configure and protect macOS endpoints using Microsoft Intune endpoint protection. Broad knowledge and understanding in network infrastructure such as VPN IKEv2, NPS Radius, NPS MFA extension, and NDES. Proven business communication, collaboration and working experience with agile concepts is a plus. Qualifications Bachelor degree in computer science, electrical or computer engineering related degree 5+ years of experience in supporting client workplace solutions within medium to large organizations (>3000 users) Relevant certifications such as Apple Certified Support Professional (ACSP) or Apple Certified IT Professional is a plus. This is what makes us special as an employer: The global BUSINESS IT mindset “Hire to Grow”: We optimize our internal structures and feedback culture constantly to be your Employer of Choice, today and in future. Global company culture: We defined our lived culture through 7 core values (https://www.softwareone.com/en/our-story/our-values) Come as you are: Wear what you feel comfortable in, not just while working from home! President’s Club: Exclusive recognition awarded by leadership and your peers. Flexible remote work: Do great work from anywhere, deliver excellence everywhere. Employee Exchange Program: Experience new colleagues and cultures around the world. Incentive programs: Award bonuses from colleagues to colleagues who go above and beyond. Lifelong education: We pay for your new skills with tuition reimbursement. Employee stock option programs (SIX: SWON): Be an owner. All employees can be shareholders. Regional benefits: We can talk about this in detail when we know about your location and desired role. You know someone who could be interested in joining us as well? Share this job (or another) with your network and get the chance of our referral bonus for external referrers. https://www.softwareone.com/en/careers/external-referral-program Job Function Business IT

Skillset Highly self-motivated, work Independently, assume ownership and results oriented. A desire and interest to stay up to date with the latest changes in macOS and integrated software technologies. Time-management skills and the ability to establish reasonable and attainable deadlines for resolution. Strong knowledge of macOS architecture, configuration, deployment, and security best practices Proven in-depth experience of macOS platforms, e.g., Big Sur, Monterey, Ventura Proficiency in scripting languages such as Bash, Python, or AppleScript for automation and customization. Familiarity with integrating macOS devices into enterprise systems like Azure Active Directory and cloud services. Experience in Mobile Device Management for macOS using MS Intune is a must. macOS Zero-Touch deployment with Apple Business Manager/Microsoft Intune/AzureAD Experience in Apple DEP and other enrollment methods. Manage patching of macOS and third-party apps via Intune. Familiarity on Apple MDM Payloads to manage device specific settings. Manage and distribute macOS apps purchased through Apple Business Manager with Microsoft Intune Expertise knowledge of packaging and software distribution solutions Configure and protect macOS endpoints using Microsoft Intune endpoint protection. Broad knowledge and understanding in network infrastructure such as VPN IKEv2, NPS Radius, NPS MFA extension, and NDES. Proven business communication, collaboration and working experience with agile concepts is a plus. Qualifications Bachelor degree in computer science, electrical or computer engineering related degree 5+ years of experience in supporting client workplace solutions within medium to large organizations (>3000 users) Relevant certifications such as Apple Certified Support Professional (ACSP) or Apple Certified IT Professional is a plus. This is what makes us special as an employer: The global BUSINESS IT mindset “Hire to Grow”: We optimize our internal structures and feedback culture constantly to be your Employer of Choice, today and in future. Global company culture: We defined our lived culture through 7 core values (https://www.softwareone.com/en/our-story/our-values) Come as you are: Wear what you feel comfortable in, not just while working from home! President’s Club: Exclusive recognition awarded by leadership and your peers. Flexible remote work: Do great work from anywhere, deliver excellence everywhere. Employee Exchange Program: Experience new colleagues and cultures around the world. Incentive programs: Award bonuses from colleagues to colleagues who go above and beyond. Lifelong education: We pay for your new skills with tuition reimbursement. Employee stock option programs (SIX: SWON): Be an owner. All employees can be shareholders. Regional benefits: We can talk about this in detail when we know about your location and desired role. You know someone who could be interested in joining us as well? Share this job (or another) with your network and get the chance of our referral bonus for external referrers. https://www.softwareone.com/en/careers/external-referral-program

The Opportunity IT Workplace engineer at SoftwareOne represents a key area in the organization’s ability to keep pace with the IT needs of organization users and contribute to build and maintain the modern IT workplace services of the company. We are seeking a highly skilled and experienced macOS Systems Administrator/Engineer to join our IT team and take ownership of managing and supporting macOS devices as corporate assets. SoftwareOne anticipates the need to manage hyper-growth for the next several years. Business IT is considered one of the cornerstone areas for supporting this growth. Role Description Support the SoftwareOne global enterprise users’ IT environment including Operating systems, BYOD, VDI and organizational applications and platforms. Deploy, operate, secure and automate the different services and components within the enterprise user’s arena. Closely collaborates with other team members and Product Owner. Key Responsibilities Together with the teammates you are the interface to our end-users, you understand the demands (internal or external) and translate that into solutions and services that we provide. Support the SoftwareOne Internal users and contribute to user related projects as needed. Develop and implement macOS deployment strategies including best practices, ensuring consistent, secure and efficient setup across various hardware platforms. Lead the management and administration of macOS devices throughout the organization, including deployment, configuration, and ongoing maintenance. Collaborate with cross-functional teams to integrate macOS devices into the corporate network, Active Directory, and other enterprise systems. A subject matter expert in technologies related to computer management and administration including but not limited to Microsoft Intune, BeyondTrust Privilege Access Management, Print Services. Problem-solving skill for complex issues and reuses existing knowledge to accelerate solutions delivery and improving processes. Display technical and logical thought process and contribute to knowledge sharing within a community (e.g., team, practice, or project) and train other engineers. Automate common processes into self-service portal or similar. Identify and automate the security and compliance processes such as Software Management / Distribution / Patch management/ client hardware lifecycle processes. Mentor and train other team members, sharing knowledge and expertise to enhance the overall skill set of the group. Work with different vendors around the client workplace area. Key Relationships Act as the technical contact point for escalated cases from business or Service Desk or in projects Provide expert-level technical support and guidance to end-users, assisting with troubleshooting, problem resolution, and answering inquiries related to macOS devices. Exchange experience and work closely together with IT Workplace Team member and other teams Experienced working in a global team and understands cultural differences.